Review Time
I placed an order for a SANSI 125W Tall Standing Grow Light on February 16, paying $160 for the product. Instead of the lamp, I received a $25 light bulb. The tracking number provided showed the package as “delivered,” and the website marked the grow light itself as delivered under that same tracking code.
When I contacted customer support, I was told that the bulb was a complimentary gift and that the actual lamp would be shipped separately. However, this was never clearly communicated at the time of purchase, and no separate tracking number was initially provided. The order status continued to show the grow light as delivered, which is inaccurate and misleading.
Only after repeated follow-ups did they state that the lamp would be shipped on March 9 — several weeks after the original purchase date. At this point, there is no guarantee that the product will actually be shipped on that date. Given the previous inconsistencies, this additional delay appears to be an attempt to buy time and avoid issuing a refund rather than providing a clear and reliable solution.
I have paid in full and still do not have the product I ordered. Communication has been slow and unclear, and I have had to repeatedly request basic information.
Based on this experience, I do not recommend purchasing from this site. The lack of transparency, inconsistent tracking information, and overall handling of the situation reflect poor professionalism. Buyers should proceed with caution.
I placed an order for a SANSI 125W Tall Standing Grow Light on February 16, paying $160 for the product. Instead of the lamp, I received a $25 light bulb. The tracking number provided showed the package as “delivered,” and the website marked the grow light itself as delivered under that same tracking code.When I contacted customer support, I was told that the bulb was a complimentary gift and that the actual lamp would be shipped separately. However, this was never clearly communicated at the time of purchase, and no separate tracking number was initially provided. The order status continued to show the grow light as delivered, which is inaccurate and misleading.Only after repeated follow-ups did they state that the lamp would be shipped on March 9 — several weeks after the original purchase date. At this point, there is no guarantee that the product will actually be shipped on that date. Given the previous inconsistencies, this additional delay appears to be an attempt to buy time and avoid issuing a refund rather than providing a clear and reliable solution.I have paid in full and still do not have the product I ordered. Communication has been slow and unclear, and I have had to repeatedly request basic information.Based on this experience, I do not recommend purchasing from this site. The lack of transparency, inconsistent tracking information, and overall handling of the situation reflect poor professionalism. Buyers should proceed with caution.
UPDATE#5...There was no misunderstanding or matter of opinion, by me. You got caught telling a customer lies. Facts are facts and I called you out. Update#4 ...Sansi just informed me that since my purchase was an INTERNATIONAL PURCHASE, my refund will take up to 14 days, however, on their latest update, they stated my shipment was shipped from a US warehouse. DONT BE FOOLED. AVOID!!! UPDATE #3...REFUND AND CANCEL IMMEDIATELY! when i purchased this item, it said 5-7 day delivery. NOW, I get it. THEY CANT GIVE ME DETAILED SHIPPING BECAUSE ITS COMING FROM CHINA. THEY DONT EVEN KNOW WHERE ITS AT. The generic, not detailed tracking, shows an Airplane with the number 1 next to it. Tracking stopped on the 27th, why? Its coming from China. They tried to tell me about the storm in the southeast usa..why lie when it's coming from overseas? The reason they talked about not being able to answer calls and time differences, bla blah, is because they use WhatsApp and they're not in the USA either.UPDATE#2 ...I CALLED twice AT 3PM MY TIME WHICH IS 12PM IN CALIFORNIA. THE WHOLE COUNTRY IS ABLE TO TAKE CALLS AT THIS TIME, SO SANSI'S REPLY IS FALSE NEWS.No one answered the phone number they gave in their response. Sansi still has not provided detailed tracking and no delivery of purchased product. I am filing a dispute with my CC purchase. Oh, I have provided my order # in every one of my numerous emails that have gone unanswered. UPDATE #1.... NO ONE ANSWERS AT THE PHONE NUMBER SANSI PROVIDED IN RESPONSE! STILL NO DELIVERY OR DETAILED TRACKING. No detailed tracking. Expected date of delivery has passed.Customer service has not responded to numerous emails. No costumer service phone number. AVOID THIS COMPANY!
The product (4 bulb floor lamp for plants) is good enough however, it took about a month to arrive and I received mixed messages from them about shipping and delivery. I finally went to the distribution mail center and even though I supposedly received “free shipping” I had to pay $14.50 to get my package. I had one week or it was due to be sent back and that was not made clear until I researched it. So the free shipping was false, it took a month to receive, and there is no way to communicate with them. I will think twice in the future about ordering from them.
The items arrived on time as nd I received unexpected free gifts. Customer service was prompt on answering my questions. DHL shipping in my experience provides a tracking number and then no tracking information, which is frustrating and why this is a 4 star review rather than 5.
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