Review Time
I have emailed this company 3 times on the contact info email provided on the website (email beginning with Hannah)regarding a reports subscription I am struggling to cancel as we no longer need it. I haven’t heard anything back and they do not provide a contact number. Poor communication and costumer service.
What an experience from start to finish.I contacted this company as I needed to ask some difficult questions about my dogs diet and my little sausage now won’t eat the food I had him on. Surprisingly I was able to speak to someone on the phone. The lady I spoke to was incredibly knowledgeable about the subject I raised and was extremely helpful.I was told to buy a sample pack from them rather then a big bag of food, to make sure my dog liked the food, this was refreshing as with other companies you normally have to punt on a big bag of food in the hope your dog will eat it. I ordered on the 1st of February and it arrived the next day, again, something I am not used too.The company contacted me a couple of days later to check up on how my dog was doing on the food, this was not something I have ever experienced. My dog absolutely lapped up the food, so we bought a big bag of food which again arrived the very next day.I can not recommend this company highly enough.
Kibble nothing like online images. So dry my dogs won’t eat it and I spent over £80 on a 12kg Angus beef superfood bag. Subsequently they’ve blocked me on Facebook when I tagged them in a post. Previously is spoken to the owner of the company and she’d promised to send me some samples and freebies after being directed to them from dachshund rescue charity where I adopted my dog from: nothing arrived and that was 10 months ago. Please allow me to upload images…!!!
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