Review Time
They don’t even deserve 1 star. Ordered shoes for my baby 3 weeks 1 day ago and have not received them. Communication has been poor and what have received has been conflicting. If you do not have stock available do not allow customers to purchase item. Day after purchase I received email saying item was on it’s way. Very misleading as tracking never updated to say anything other than info received. Also the way marketed on social media suggests coming from Europe but that is not true, it’s coming from China. I would say this could be a scam as money taken, nothing received. Unacceptable!
I made a purchase over a month ago and to this day I have neither received my order nor a refund.
Despite several attempts to contact the company, I have received no response and no solution.
Under the Consumer Rights Act 2015, customers are entitled to receive goods within a reasonable time or to receive a full refund if the seller fails to deliver. This company has failed to meet those basic legal obligations.
The lack of communication and accountability is unacceptable. I would strongly advise others to be cautious before purchasing from this company until they comply with UK consumer law and improve their customer service.
I am trying to exchange shoes for a different colour but the company are not responding to my emails. The shoes are a good design (wide toes) but parts of the shoe look cheap on the inside. Found out they are made in china and took at least 2 weeks to arrive. Had I done my homework, I would not have ordered them. The instagram adverts are misleading.
The customer service is excellent and very reliable based on my experience. I requested a return because the shoes did not meet my expectations, and they promptly helped me resolve the issue. Shipment took time but the customer support I have received made me rate them a 5star rating.
I made a purchase over a month ago and to this day I have neither received my order nor a refund.Despite several attempts to contact the company, I have received no response and no solution.Under the Consumer Rights Act 2015, customers are entitled to receive goods within a reasonable time or to receive a full refund if the seller fails to deliver. This company has failed to meet those basic legal obligations.The lack of communication and accountability is unacceptable. I would strongly advise others to be cautious before purchasing from this company until they comply with UK consumer law and improve their customer service.
Tried emailing this company does not send! Phone line never anyone available. This company appears to be UK based but product comes from China. Contacted via their contact us online form. No response Not received yet so unsure of quality. Very misleading site. Will not purchase again.
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