Review Time
I am obsessed with Saye! Bough an M89 last year and have been wearing it on most days since then, it's so pretty and comfy! Now I've also got the M70 so I can alternate - also super comfortable and gorgeous! The only reason I don't buy more is because I want to cultivate a minimalist style.
I am obsessed with Saye! Bough an M89 last year and have been wearing it on most days since then, it's so pretty and comfy! Now I've also got the M70 so I can alternate - also super comfortable and gorgeous! The only reason I don't buy more is because I want to cultivate a minimalist style.
The leather tears after a short time, and customer support does not respond.Addendum: ATTENTION: the statements made by SAYE in the answer below are not correct. I responded on December 30th. I sent reminders on January 3rd, 7th, 9th, and 13th. None of these messages received a response.It’s interesting that a Trustpilot review is responded to immediately, while complaint emails are not answered at all.
Do not buy these unless you are positive you will keep them (sizes are a bit off, long and skinny by can make your feet look big). Or you live in Germany. Otherwise returns are a nightmare. 1st, they charge you $35! Rip off. You have to print 3-4 forms, use DHL which is the least common shipper in the US, get a customs window etc. a joke. Even takes “1-3 days” to dueled the label. Epitome of ineffective. Avoid, far too many great brands w US customer service.
I don’t usually leave negative reviews, but for a product that’s marketed as “luxury” — especially luxury shoes — I felt like I should say something.I’m basically echoing a recent 1-star review from another U.S. customer. I was looking for a more grown-up version of the Nike Blazer 77s and decided to try the M89 High. The proportions just feel off: super narrow overall, a skinny toe box, and somehow a bulky ankle. They’re not terrible shoes, but they definitely didn’t work for me.The stitching and cuts on the side color strips were already pretty frayed right out of the box, which makes them feel more like a rough draft than a finished product. I also think the stitching on the Blazer 77s looks way better overall — it highlights the construction more and just feels more balanced in terms of the shoe’s proportions.What really sealed it was the return process. The company will either give me a full-value gift card or charge $35 to return them, which, counting the shipping cost to receive the order, is about a third of what the shoes cost. They’re shoes. If they can afford to issue a full gift card (covering return shipping plus shipping a new pair), they can clearly afford the return shipping; they choose not to. Furthermore, they ask you to wait 1-3 days for a return packaging label, and a separate potentially different wait for notification of a "drop off point". I must be missing something here ...Overall, this feels like lazy customer service from a “luxury” brand, especially one that already seems to have some durability complaints. As we already know, there is no substitute for iconic. I’d skip these.
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