Review Time
Very poor experience. I ordered a few items for a birthday gift. A few days passed, and no update on the shipment. I contacted them, and they said in your confirmation email, we said the shipment would be on 22 Feb (the order was on 15th). Obviously, if it takes 7 days to send a product, you have to clearly say that before payment, not in the receipt. Anyway, 22 February has passed and still not updated. At this stage, I am thinking about contacting my credit card as the way I see it there is a possiblity that they are not giong to send it at all. Needless to say, the birthday was on 24th and it's already 23rd so, I have to buy something else. Shame.
I ordered three bracelets. They arrived well packaged in a beautiful presentation. Quality is good as well. Unfortunately 2 were too small. The people of Samos were very helpfull to replace these.
I bought 4 bracelets about 4 months ago, and the ordering and receiving process was outstanding. I was kept informed throughout. Unfortunately, one of the bracelets broke last week. I reached out to the support team, and without hesitation, they offered to replace it, asking only for postage, which I found reasonable. I received the invoice and made the payment yesterday, and today I was notified that the replacement has been shipped. I can't express how pleased I am with the assistance from the representative. It's clear they prioritize their customers and take great care of their brand. I highly recommend this seller.
I had a fantastic experience with the service. The support team went above and beyond to address an issue I faced, managing everything quickly and professionally. It's rare to find such attentive customer service. I highly recommend this company for their lovely products and exceptional service!
I had a wonderful experience with the company. Their support team exceeded my expectations in resolving an issue I faced, managing everything swiftly and professionally. It's rare to find such dedicated customer service. I highly recommend this company for their gorgeous products and remarkable service!
Amazing product coupled with even better service. I bought a rope bracelet a couple of years ago, and despite having purchased pricier designer options before that broke, this one has held up wonderfully. Now that it looks a bit worn, I ordered a replacement and some additional colors. I mistakenly ordered the wrong sizes, but the company promptly assisted me in correcting the issue. Top-notch quality and service!
My experience with the company was fantastic. I purchased a series of bracelets for my partner's anniversary as a surprise, but they ended up being too large due to my inability to get accurate measurements. After emailing about my issue, the representative was incredibly helpful, responding quickly and providing personalized service. They went above and beyond to resolve the situation. The jewelry is beautiful, and the quality is outstanding. I will continue to purchase from this company. My partner adores the bracelets!
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Minimalistic jewelry designed for fearless wanderers. Discover 150+ versatile rope / stone/ leather bracelets ready to follow you in your daily adventure.
