scentimental.co.za

4.6
4.6 Based on 361 reviews

At Scentimental, we are more than just a fragrance company. We are a registered business with a legacy spanning over 15 years in the health and beauty industry. Our journey has been marked by dedication, innovation, and a deep understanding of the transfo...

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Average Rating

4.6

/
5

361 Reviews

5 Star
82%
4 Star
7%
3 Star
2%
2 Star
2%
1 Star
7%

All Reviews

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Review Time

Lisa Joubert
Hello… I honestly have no words for how absolutely incredible I smell — luxurious, elegant, and tr

Hello…

I honestly have no words for how absolutely incredible I smell — luxurious, elegant, and truly fit for a queen! From the moment I opened my package, I knew I had received something special.

My son is also over the moon with the bottles I ordered for him. The joy on his face said it all!

Thank you for the exceptional, speedy service. Everything arrived perfectly packaged and in pristine condition. I truly appreciate the consistent communication — you kept me updated every step of the way, which made the entire experience seamless and stress-free.

This was not just a purchase; it was an experience. Professional, reliable, and absolutely over the top in the best way possible. You are truly a hidden gem, and I cannot wait to share your business with everyone so they can experience this level of excellence themselves.

A job exceptionally well done! ⭐⭐⭐⭐⭐

Regards
Lisa

5
Date of experience: Feb 27, 2026
Moesherit Almas
This is my very first purchase from Sentimental, I accidentally made a mistake on my order, I went m

This is my very first purchase from Sentimental, I accidentally made a mistake on my order, I went mad in my head and panicked, then I decided to whatsapp hoping I would get a response because it was way past 6:30pm already. I did not expect a reply, nor did I even expect my order to be corrected so efficiently. I am very amazed and satisfied with this type of customer service. We need more customer service like this in South Africa. Sentimental Big Ups to Yall!! Now I cant wait to surprise my wife.
Regards
Muhammed

5
Date of experience: Feb 25, 2026
Gloryholeamateur
Received my cologne today Tommy hillfiger ck one and coolwaters fragrance don’t even come close to t

Received my cologne today Tommy hillfiger ck one and coolwaters fragrance don’t even come close to the original smells like my granny and she said she will use it. It’s a big NO stay away buy originals

1
Date of experience: Feb 16, 2026
Edith Masilela
Really enjoy the scents but they have made the bottles way too weak now. It dropped from the height

Really enjoy the scents but they have made the bottles way too weak now. It dropped from the height of my bed and scattered, whilst it being full so I wasted money essentially.
If they can fix their bottled back to what they used to be it would be great, till then I'll just be wasting money. 3 bottles out of 4 down

2
Date of experience: Jan 31, 2026
Reneilwe Matlanato
From the very first purchase, Scentimental Perfumes exceeded my expectations. I’ve been using their

From the very first purchase, Scentimental Perfumes exceeded my expectations. I’ve been using their perfumes since May 2024, and I’ve honestly never looked back. The scents are long-lasting, beautifully crafted, and consistently high quality. Every perfume I’ve tried feels luxurious and unique, and I always receive compliments when I wear them.

Scentimental Perfumes truly understands fragrance and customer satisfaction. They deliver exceptional quality at great value, with reliable service and products that never disappoint. You can tell a lot of care goes into their perfumes, and it shows in every bottle. I highly recommend them to anyone looking for unforgettable scents.

5
Date of experience: Jan 27, 2026
Fabienne Morris
Consistent Excellence in Products and Customer Care

This company consistently provides outstanding products and unmatched customer service. Their fragrances are remarkable, and their dedication to customer satisfaction is clear. I recently faced an issue with a broken bottle, and their team quickly sent a replacement, which I received today. Although I can't provide a visual representation, I can confidently say that I have full trust in this company and will continue to be a loyal customer. Thank you!

5
Date of experience: Jan 16, 2026
Cardew
Disappointing fragrance experience

After years of enjoying high-end perfumes, I found myself unable to afford the steep prices due to a recent job loss. I decided to try an alternative service and ordered two travel-sized fragrances in December, missing the holiday cut-off but hoping to assess their quality. When they arrived on a hot day in January, I was immediately worried about how the heat might affect them. Upon opening, I found the Wood Sage & Sea Salt lid had expanded significantly, making it hard to remove. The heat had clearly impacted the product, causing it to leak and emit a scent that was unexpectedly sweet, which is not typical for that fragrance. The Cypress & Grapevine bottle also had issues; the lid wouldn't secure properly, and the scent was disappointingly cheap compared to the original. I contacted the support team for help but received inadequate assistance, including an unhelpful suggestion to use pliers on a defective product. When I requested a refund, I was met with dismissive responses, including a suggestion to simply discard the items. Despite my attempts to invoke their money-back guarantee, I have yet to receive a resolution. I cannot recommend this service, as they do not uphold their guarantees and the fragrances do not resemble the originals.

1
Date of experience: Jan 12, 2026
Joy Butler
Truly impressive!

I've tried many fragrance dupes before and was often let down, but this service amazed me with how closely they captured the essence of my favorite scent. Thank you, I'm excited to explore more fragrances!

5
Date of experience: Jan 09, 2026
Hubert Bell
Exceptional fragrance experience

The ordering process was seamless. The team was always available to answer my questions! The scents are not just similar but identical to the originals, and I'm extremely happy and impressed!

5
Date of experience: Jan 07, 2026
BF49
Completely different from the originals and no refund option

I have been a fan of high-end perfumes for years, but after losing my job, I couldn't justify the steep prices anymore. So, I decided to try an alternative service. I ordered two travel-sized fragrances in December, missing the holiday cut-off, but I was okay with that. Once they arrived on a scorching January day, I was immediately concerned about the heat impacting the perfumes. Upon opening, I noticed that the lid of the Wood Sage & Sea Salt had expanded so much that it was hard to remove. The heat had clearly caused leakage, and surprisingly, it smelled sweet, which is not characteristic of that fragrance. The Cypress & Grapevine bottle also had issues; the lid wouldn't secure properly, and the scent was disappointingly cheap compared to the original. I contacted the support team for help, but their suggestions were unhelpful, including telling me to use pliers on a defective product. When I asked for a refund, I received dismissive responses, including a suggestion to just throw the items away. Despite my repeated requests for a refund under their policy, I have not heard back. I cannot recommend this service, as they do not honor their guarantees and the fragrances do not match the originals.

1
Date of experience: Jan 06, 2026

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Business Details

  • At Scentimental, we are more than just a fragrance company. We are a registered business with a legacy spanning over 15 years in the health and beauty industry. Our journey has been marked by dedication, innovation, and a deep understanding of the transformative power of scents.

    Our Offerings

    Our collection boasts premium 'Inspired By' fragrances, meticulously crafted to evoke emotions and memories. Each scent in our collection is a testament to our commitment to quality and the art of perfumery.

    Trusted Payments

    Your security and trust are paramount to us. We are associated with the most trusted payment gateways, including PayFast and PayFlex. Every transaction you make with us is traceable and secured with the highest standards of encryption, ensuring your peace of mind.

    Partnerships and Associations

    Our dedication to excellence extends beyond our products. We are proud to be associated with platforms such as Randgo Corporate Rewards. Moreover, our brand has been spotlighted on the global stage as the official sponsor for the iconic "Hunger Games" movie. Such associations underscore our position in the industry and our commitment to aligning with the best.

    Reseller & Affiliate Programmes

    At Scentimental, we believe in growing together. Our reseller and affiliate programmes are designed to foster partnerships and collaborations. We offer a platform for entrepreneurs and influencers to join hands with us, ensuring mutual growth and success.

    Prompt Deliveries

    Understanding the anticipation that comes with ordering a new fragrance, we've partnered with The Courier Guy to ensure that our customers receive their orders either within 24 hours or on the same day. This service spans throughout South Africa, ensuring that no matter where you are, your favorite Scentimental fragrance will reach you promptly.See more

  • email sales@scentimental.co.za
  • language https://scentimental.co.za

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