Review Time
Avoid this service. We provided a holding deposit, and they refused to return it within the legal 7 days. There has been no communication, just an automated response and an unhelpful employee. We have had to escalate the issue to the relevant authorities to retrieve our funds. They take your money and then go silent. Reporting this service today. Our research shows that many others have faced similar issues. Completely unacceptable.
AVOID this service at all costs. We paid a holding deposit, and they refused to return it within the legal 7 days. There were no replies, no updates, and no communication—just an automated response and a dishonest employee. We’ve had to escalate this issue to the appropriate authorities to get our money back. They take your funds and then stop responding. Reporting this service today. Our research shows that several others have experienced the same issues. Completely unacceptable.
We had an outstanding experience working with the representative during the entire letting process. From the start, they were supportive, responsive, and highly knowledgeable. They guided us through every step with patience and clarity, ensuring we understood our options and felt comfortable with each decision.
This service has been extremely inconsistent, providing me with a wrong address and connecting me with the wrong agent to view a property in a completely different area with a different layout. I missed two viewings because I was at the wrong address as per their instructions, and no agent was there to meet me. The agent was from a different agency in a different area, and they had marked the wrong address. Just terrible. After confirming my first viewing, I received an automated message saying my viewing had already taken place. When I called, the representative had no idea what was happening. After a week, someone finally contacted me, but they stated that the agent I was supposed to meet was not affiliated with them. They claimed it was the third party's fault for mixing up the details. Despite receiving a gift card as an apology, I've been pressured to amend or delete my review for it. This service has proven to be the opposite of customer-centric.
I'm very grateful to the representative for their efficient work and support throughout the process. They reply to my emails and answer my questions quickly, making the experience much easier for us as we await to move into the property we desire.
Initially, things were good. I found a lovely property and received great assistance. After putting offers in for three properties, my offer was accepted for one. However, I received an email stating my offer was canceled, which was stressful. I had to chase for information and was finally told the property was no longer available. This was confusing, especially since I was prompted to follow up. After reaching out, I was contacted by a representative who clarified the situation was not due to their fault. I appreciate the professional and kind manner in which my review was addressed. Thank you.
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