Review Time
The vaccum itself seemed good however there was a faulty attachment and the customer service was terrible, 2 weeks of over 20 emails back and forth to try and get a replacement. I gave up in the end, sent it back and purchased a dyson.
I figured if they can't replace something like a faulty attachment easily reported on the day of delivery then I have no chance if there becomes a bigger problem with the machine.
I placed an order for a hairstyling tool four weeks ago. After waiting over a week with no delivery, I was informed that the package was returned to the seller due to an alleged issue with my address, which is not true. After numerous emails, I eventually contacted the support team by phone. They assured me I would receive a refund and could reorder the item at the original discount. Yet, three weeks later, my refund has still not been processed. Because the funds have not been returned, I cannot make a new order, and now, due to extremely lengthy delivery times, it’s unlikely I can receive the product before the New Year. At this point, I just want my money back. We're discussing a sum exceeding €300. This whole situation has been very frustrating and feels entirely unacceptable.
I ordered a hairstyling tool four weeks ago. After waiting over a week without any delivery, I was informed that the package had been returned to the seller due to an alleged issue with my address, which is incorrect. After numerous emails, I finally reached the support team by phone. They promised a refund and mentioned I could reorder the product at the original discounted price. However, three weeks have passed, and I still haven't received my refund. Because my money hasn't been returned, I'm unable to place a new order, and now, due to long delivery times, it seems impossible to receive the product before the New Year. At this point, I'm simply requesting my money back. We're talking about more than €300. This experience has been incredibly frustrating and feels completely unacceptable.
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