Review Time
BDC-407-1143
Sofas arrived footstall leg broken . imperfections with sofas. told by delivery team after the took photos of damage we would be contacted 24 to 48 hours later. Here we are 96 hours later !!
Store service was 5 star beyond excellent.
We were greeted by a lovely young man called Faheem. He was very knowledgeable and professional, listened to what we wanted and advised accordingly. Nothing was to much even bringing a chair down from upstairs to see if it would match up with a sofa.
I got a sofá from fosse park Leicestershire staff there was helpful help me with material as I had pets brilliant. When I got sofa after a month the material was crinkle wasn't fill properly had an engerier come home and check he said is really bad then scs said wasn't nothing wrong, had to make another claim after a year still didn't heard anything about. DON'T BUY ANY SOFÁS AT SCS
Our sofa arrived sooner than expected which was great. John and Warren were very efficient when delivering the sofa and assembling it for us as well. Very friendly and reliable company and service! We also had a great experience with Jerome in the Watford branch who we ordered our sofa with, he was so helpful and friendly and made everything easy. Thank you!
I bought the sofa from ScS South Shields branch. This was a reclining sofa. However, upon delivery, we noticed that the main cable was missing. It has been two months and despite ringing them they have not sent the vital cable to connect the sofa to the mains as without it we can not operate the reclining element of the sofa. This has been an extremely disappointing experience.
Delivered earlier than expected but within the time slot advised, 2 nice lads brought our new sofa and chair in and assembled them ( recliners) and tested them, respectful of property and very sociable lads
5 star service from the store selection, store staff & delivery staff.
Well done Scs, highly recommended.
Categorically the worst customer experience we have ever had, issues at every single stage of the process.
In August 2025 we entered the Straiton (Edinburgh) store and a sales advisor specified a sofa for us.
A week later we were called back in as it was actually not possible to order the sofa in that spec, despite us having already bought and paid for that spec after being sold it.
Disappointing, but we respec it and wait for delivery.
The courier fails to deliver 3 days in a row, once even phoning while I was at work to shout at me that he was waiting outside my house (no prior notice)...
Head office/dispatch were completely unreachable during this time.
The issue escalates to the point the store arranges a third-party courier and I pay separately using cash.
The courier who eventually delivers our sofa breaks the bottom of our front door bringing the sofa in, no apology or compensation.
The sofa received is a different sofa than what we had ordered, the manufacturer created the order incorrectly in their system (claimed by the store) and made something different (not what we paid for).
Not to mention the ottoman we bought and paid for was not delivered at all, apparently it had been lost in transit.
We begin the process of claiming either a partial refund and the goods we ordered to be made, or a full refund.
This compensation debate with the store continues weekly while I'm fobbed off for them to 'talk with the store manager' and then 'regional manager', who refused to discuss the issue directly, slowing things down massively.
After reporting the dispute to the ombudsman due to lack of progress, the final offer is a 10% partial refund and the goods, or a full refund.
Reasonably due to the plethora of issues experienced, the compensation was unworthy and we accept the offer of a full refund.
Next stage, the store manager tries to liaise between myself and the head office to process the refund; I wait a month before spending half my shift on hold and getting through to Head Office myself, who have no note of the issues or refund request whatsoever.
After this dealing, the return is booked and refund request accepted, though the initial refund the office tried to offer was not even the full amount, so that had to be rectified.
This ordeal dragged on for 7 months, communication was a nightmare, service unacceptable and return/refund gladly celebrated so we could be done with this company.
Avoid at all costs unless you have the time, energy and money to spend just to receive an unhappy outcome.
The delivery couldn’t have been better it took 13minutes for them to take all the packing off and bring it all in the caravan and put it together, they where friendly and polite and put them where I wanted and moved them around. Well done.
£75 call out charge!
They tell you the sofa you buy from them has got a 10years frame guarantee, we purchased a three seater and a two seater on July 2022, and paid for ipgrade of the seats aswell. Up until two weeks ago the two seater started making squeaky noise, called and and they asked for a video, sent a video proof and called me asking for £75 call out fee. This is ridiculous! If the sofa has a 10 years guarantee then why should I pay yous to fix the fault that it has!
Was thinking of upgrading next year but deffo wont be from SCS!
The delivery team kept us informed of the time they would arrive and given the weight of the sofa managed it well.
Luckily, they only had to carry it a short distance from the van into the open garage, otherwise two delivery men would have struggled getting it into the house (heavy and well built sofa-bed).
Challenge will come when it comes to moving into its position.
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