Review Time
Absolutely horrible service — avoid this company at all costs.
We booked a taxi a day in advance for an early morning pickup from Germany to the Netherlands and even paid a reservation fee. They confirmed the booking, forced us into a shady “free trial subscription,” and then simply NEVER showed up.
We waited outside with our luggage for 15 minutes in the freezing morning near the mountains. No taxi. No call. No explanation.
Because of them, our entire journey was ruined and we had to spend a lot of extra money on last-minute trains. Total waste of time, money, and energy.
This company feels dishonest and scammy, especially with their sneaky subscription charges. A taxi service that doesn’t even show up after confirming is completely useless.
Unreliable, unprofessional, and not to be trusted. STAY FAR AWAY!!!!
Shocking🤦♀️booked a taxi for the airport, spoke to advisor, they stated all is good, followed up in email and asked for confirmation, they responded stating all is booked and taxi will be there. 6.30 am pick up time-no taxi. I called them just to know that they couldnt find a driver, and apparently they emailed me (they didnt). What a shambles. Thanks higher powers for Uber as these ****heads are just useless
DON'T U DARE to USE THIS SHIT... CHARGED ME 34,90€ monthly for two months just for one shitty cab order...didn't even arrive...and i did NOT sign for some shitty service thank u for listening have a great day and be safe out there :)
ps. give me my money back plz
I ordered a taxi from you, but no one came. However, you charged me €34.90. Please refund my money!!!
I ordered a taxi from you, but no one came. However, you charged me €34.90. Please refund my money.!!!
Tugolbai kyzy Nuraiym
BE33905791727646
I booked a taxi through this platform on 1/16 and was charged €0.10 on my credit card. I never received any notification regarding the taxi's arrival or status. Additionally, I did not agree to any subscription, yet I was charged another €39 on 1/20, which seems to be part of a subscription scam that is being operated. This charge must be refunded, and I expect the cancellation of this unwanted subscription immediately. If this matter is not resolved promptly, I will have to involve the authorities.
I arranged a taxi ride in a location in Austria, but the owner was unaware of the booking, although he agreed to assist me. After two days, I was charged 39€ without any explanation, and I am currently trying to contact the support team for a refund, but I have yet to receive a response.
I signed up online on my phone, in a different country, to book an emergency taxi, 1.5 hours before it was needed. The site suggested a taxi would arrive but it never showed - I got an email 30 minutes AFTER it should have arrived to say they didn't have one available. The email they sent me confirming my sign up did not mention that they charge €39.00 per month after a 72 hour trial period, and so I got charged this a few days later. Dishonest, deceitful, useless. DO NOT USE THIS SERVICE.
Updated review: Bookeo24's reply below is very different to the email they sent me regarding this issue, which simply stated that 'When you registered, you activated a trial period of €0.10 for 72 hours, after which the subscription automatically renewed at €39.00 per month, as indicated during the sign-up process.' They are well aware that this fee is mentioned in very small print in the online sign-up process and by not mentioning this fee in the confirmation email, most people will miss it. Their replies on this Trust Pilot page suggest that they are willing to refund peope who have been misled; their email replies suggest they are not.
We had a taxi scheduled for 8:20, but it was unexpectedly cancelled just 5 minutes prior, despite the booking being marked as 'Confirmed'. As a result, we had to carry our luggage a mile from our apartment to the bus station through deep snow.
Steer clear of this service!!! On December 28th, 2025, I made an order to ensure I would arrive on time for a train. They failed to confirm the order promptly, prompting me to request a cancellation. What was their response? They confirmed the order late and charged my account an amount five times greater than the original price. The next day, I filed a complaint. No response.
TOTAL SCAM!
If it were possible, I would rate this a 0. Like many others, I booked a taxi that never showed up and was later charged €39 for a subscription that I supposedly agreed to. This is not only unethical but possibly illegal. I saw numerous responses to other one-star reviews offering refunds, so I decided to give them a chance and waited over 48 hours for a response to my refund requests via multiple emails, but of course, no response! STAY AWAY AT ALL COSTS...SHAMEFUL SERVICE.
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