serentia-shop.com

4.2
4.2 Based on 201 reviews

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Average Rating

4.2

/
5

201 Reviews

5 Star
74%
4 Star
7%
3 Star
1%
2 Star
3%
1 Star
14%

All Reviews

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DH30
Taking a Chance on a New Brand Paid Off!

This is a new company, and I decided to take a chance on their product despite the limited reviews when they first launched. I was pleasantly surprised by their commitment to ensuring I found the right color match. The initial shade I received was too light, but they promptly sent me a different one. I've been using it for several months, and my skin looks and feels fantastic! It doesn’t appear or feel like I'm wearing foundation, yet it effectively conceals all imperfections and redness! I recently made another order but received the wrong color. They quickly rectified the issue and sent the correct one right away. The representative was very responsive and helpful. Although shipping can take a bit longer (sometimes 1 to 2 weeks), it always arrives! Just order in advance to avoid running out. You won't regret trying this wonderful product! It's suitable for all skin types! I'm so glad I took the plunge and won’t be switching to anything else!

5
Date of experience: Dec 02, 2025
Kirsteen Brooks
I took advantage of their BOGO offer

I took advantage of their BOGO offer. However, I only received one of the makeup choices I made. I contacted customer service and all they needed was my order number and mailing address. They shipped the other part of my order right away. VERY good customer service. Thank you!

5
Date of experience: Oct 24, 2025
May Harris
The customer service is top tier

The customer service is top tier. The product is pleasant. I am glad to support this business.

5
Date of experience: Oct 21, 2025
Rosaleen Smith
Wow!

Wow!! Blown away by this company and the elixer cream..works beautifully on my old tired skin. Communication 10/10.Product 10/10. Happy customer 10/10. With so many scams and ripoffs these days, these guys are true and honest. Well done team

5
Date of experience: Oct 21, 2025
Michele Coleman
Love the customer service of this…

Love the customer service of this company. I received the proper shade for my skin tone, and they were very accommodating and immediately sent out to the proper shade to me. I would advise to choose shade a little darker than you normally would as the light colors are very light and it's not a full coverage, but it is a very lightweight and beautiful product. I would highly recommend excited to get my new shades. Fast shipping great communication. I feel safe ordering from them. Will order again.

5
Date of experience: Oct 21, 2025
Gorgeous Product

Serentia shipped my order in a timely manner, but it is the quality of the product that impresses me. It is beautifully packaged and the product is light and still provides great moisture and protection to the skin. It is also excellent value for money compared to similar products/brands.Exquisite product. Well done x

5
Date of experience: Oct 21, 2025
IJustKillYou21
I ordered four boxes of the Ivory BB…

I ordered four boxes of the Ivory BB Cream, and upon first use, it felt very natural and hydrating. However, the color was a bit too light, and the coverage wasn't enough to completely cover my pores and blemishes. I emailed them, and they quickly addressed my concerns, with excellent results.

5
Date of experience: Oct 20, 2025
GC66
Great customer service

Great customer service, Loved the product just dont make the mistake of thinking it's color matching you need to get the correct color

5
Date of experience: Oct 19, 2025
Shepherd S.
Absolutely fabulous product I have…

Absolutely fabulous product I have received so many compliments since using this foundation it hides fine lines and stays on your skin all day . There is no need for powder or setting spray it stays fresh all day

5
Date of experience: Oct 19, 2025
Sky Howard
Magic in a Jar

The Customer Service from Serentia is absolutely excellent; prompt and generous. The creams provide a beautiful glow on the skin. It is lightweight and blurs imperfections. It does not settle into fine lines etc.,The natural ingredients in the cream are also excellent skincare. This product is much better than many high-end products which I've tried and Serentia creams are available at an affordable price. I'm very pleased. It's the best yet. Magic in a jar.

5
Date of experience: Oct 18, 2025

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