Review Time
This platform has significantly improved how my small service-oriented business manages customer interactions. The application is user-friendly, packed with excellent features, and costs roughly half of what we were previously spending for less functionality. Whenever I've contacted the support team for technical assistance, they've been quick, pleasant, and helpful. I often tell my colleagues how much I appreciate this service. Thank you to the entire team! It might come off as a promotional comment, but it's genuinely that impressive. My only concern is that they might realize its worth and increase the price.
This platform has significantly improved how my small service-based business serves our customers. The app is user-friendly, offers fantastic features, and costs about half of what we used to spend for less functionality. Every time I've reached out to the support team for assistance with technical issues, they've been prompt, friendly, and helpful. I frequently tell my colleagues how much I appreciate this service. Huge thanks to the entire team! It may sound like a sponsored review, but it's truly that remarkable. My only worry is that they might realize its value and raise the price accordingly.
Pros: The job management features like scheduling, quotes, and invoices are reliable. Cons: The website plugin domain transfer was a frustrating experience. What should have been a quick IPS tag change turned into weeks of delays and unhelpful responses. The support team seemed unaware that UK domains use IPS tag transfers, not EPP codes, suggesting incorrect procedures. For a company offering domain services to UK clients, this lack of knowledge is unacceptable. I incurred costs to resolve the issue directly and wasted hours on ineffective support. The result: I had to disable the website plugin and set up my own redirects. If you're offering domain registration in the UK, it's crucial to understand how UK domains function. To other users: While the job management features are solid, consider registering your domains directly with a knowledgeable UK registrar.
This platform has truly transformed our landscape gardening operations. We continually discover features that enhance our daily tasks and improve efficiency. The support team is also fantastic; they respond quickly to any questions or issues we encounter. I highly recommend this service to any business in the service sector.
We have been using this platform for several years and are very satisfied with it. It's budget-friendly and ideal for small to medium-sized businesses. On the rare occasions when we needed support, they were very responsive. Every interaction with their team has been positive and enjoyable. They consistently update the software to adapt to the evolving needs and expectations of their users.
We joined in January 2025, and this software is a remarkable improvement over our previous solution. The functionality is impressive, and the support team is exceptional—they respond quickly even to challenging inquiries. They're also making strides with AI integration, showing a forward-thinking approach. As a seven-figure revenue company, I can't foresee a time when this product won't meet our needs. Keep up the excellent work!
As a developing business, we required a dependable CRM system to keep our operations seamless. We were advised to use this platform, and it has been a game changer. It's very user-friendly, and their customer support is quick, efficient, and always ready to assist. Highly recommended!
This is by far the BEST software we have ever used for our HVAC business. We previously used other platforms, but none compare to this one. The team has created an outstanding platform and continuously rolls out new features and upgrades. There is a small learning curve initially, but once you adjust, you can't imagine working without it. It has all the features we need, including integrated communication tools and a marketplace for unique add-ons. Their tech support is remarkable, typically responding within a minute. All of this comes at a fraction of the cost of other platforms. We couldn't be happier since making the switch!
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ServiceM8 is a smart job management app which empowers trades & service business owners to run a better business & improve their lifestyle.
It’s cloud-based software for trade contractors & service businesses like plumbers, electricians, locksmiths & cleaners — any kind of business that manages jobs & staff in the field, ranging in size from sole traders up to 20 staff.
With ServiceM8 you can:
• Create digital job cards
• Schedule jobs & staff
• Track staff GPS locations
• Dispatch urgent jobs
• Quote & invoice on site
• Track time on site
• Take contactless payment on site
• Complete job checklists
• Capture signatures
• Review job & client history
• Save job notes, photos & videos
• Produce PDF forms, certificates & reports
• Email & text clients
• Catalogue & service client assets
• Accept online bookings
• Manage your phone calls
• Get a website & email address
• And more
ServiceM8 streamlines the front-end job management, from a client’s first call through to scheduling, customer communication, quoting, job documentation, invoicing & payment.
Whether you're in electrical, solar, plumbing, heating, gas, HVAC, refrigeration, fire protection, access control, lawn & garden care, pool care, cleaning, property maintenance or pest control — ServiceM8 can help you run a more productive, professional & satisfying business.See more
