Review Time
Casting from the app to the TV through Chromecast is quite inconsistent and frequently fails with various movies and series. The support team was very disappointing. During my interaction on 13 December 2025, I received generic, copy-paste replies that didn't address my concerns and was repeatedly asked for screenshots, device information, and internet speed tests, without any real solutions offered. There seemed to be no sincere attempt to fix the issue. Overall, the technical performance was lacking, and the support was ineffective.
Casting from the Shahid VIP app to TV via Chromecast is very unreliable and often fails with several movies and series. Customer support was extremely disappointing. During my chat on 13 December 2025, I received generic, copy-paste responses regardless of the issue and was repeatedly asked for screenshots, device details, and internet speed checks, with no real solution provided. There was no genuine effort to resolve the problem. Overall, poor technical performance and ineffective support.
Horrible and unprofessional.On their website it says to cancel you have to provide the last 4 digit of your card. It was ok until the customer service guy started pushing wnd being agressive to send the first 6 and last 4…. Might as well ask for all of them while we are at it. So insecure, makes me wonder what they do with all of that information. There should be a button to delete your account or card info like any normal service provider website/app. In addition, i spoke with another customer service guy and he only asked for last 4 digits. Scammers operate this business
I subscribed for Ramadan recently, but my login stopped working after just 3 days. When I contacted support, they were unhelpful. Neither OTP nor other authentication methods worked for me. I requested a refund, and they told me to check the progress on Google Pay, which makes no sense since Shahid should be the one processing the refund. After months of ineffective back-and-forth communication, they eventually told me they couldn't refund me.It's just $10, but I want to share this with anyone reading this message. Would you be willing to let scammers take your legitimate money ?
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