Review Time
Shortly after informing me that the interest rate on my savings account was being reduced, their website offered an identical account paying more interest than my one will be after the rate reduction but only available to new customers. Unlike many organizations, Shawbrook are not interested in rewarding loyalty but solely in luring in new customers. All their other accounts have lousy interest rates, so it's goodbye to a provider that isn't interested in loyalty or customer satisfaction.
Shortly after informing me that the interest rate on my savings account was being reduced, their website offered an identical account paying more interest than my one will be after the rate reduction but only available to new customers. Unlike many organizations, Shawbrook are not interested in rewarding loyalty but solely in luring in new customers. All their other accounts have lousy interest rates, so it's goodbye to a provider that isn't interested in loyalty or customer satisfaction.
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