Review Time
My late husband was the only name on the mortgage but after his sudden death, I had to continue making the payments. I am due an escrow refund from them and filed with my state and county to get that payment made out to me but they insist on it being in his name. I understand the “rules “ but they could easily make it out to me! I now have to go through a lot of paperwork just to get a check for $1500. I don’t recommend this company at all! Little things like that matter!
My late husband was the only name on the mortgage but after his sudden death, I had to continue making the payments. I am due an escrow refund from them and filed with my state and county to get that payment made out to me but they insist on it being in his name. I understand the “rules “ but they could easily make it out to me! I now have to go through a lot of paperwork just to get a check for $1500. I don’t recommend this company at all! Little things like that matter!
Just received a “reply” from Shellpoint Mortgage Servicing:Reply from Shellpoint Mortgage Servicing13 minutes agoElaine, thank you for bringing your experience to our attention. We understand your frustration and want to help. To best assist you, please contact a customer service representative by using the live chat on your online portal or by calling 800-365-7107.This is the same boilerplate response EVERYONE on here has received! I will not be calling this number as it’s the number I call anyway for absolutely terrible help. Do better Shellpoint!!
Why would a loan company not have a number for a person to talk to about a loan? Once i apod my loan off, they want nothing yo do with me. If you don't have an account, you won't be able to talk to anyone. I call, nothing matches and they hang up on me. Terrible service. I hate this company and would never do business again. I need my tax info.from my loan and yet don't have a clue how to get a hold of them. Its sad.
Their customer service is terrible, and you can never get a real answer. I have contacted them 8 times: 1 via mail, 3 via phone, 4 via email. Each time has been the same: over the phone I have been told to send an email, and over email I only receive copy and paste replies that do not answer my question. In fact, they did not even read my question! The replies have nothing to do with what I ask. It is frustrating to never be able to receive an answer no matter who you talk to.
Definitely a 1 star review. My recently deceased parents used Shellpoint Mortgage for their home loan. After their passing and becoming the owner of the house I sold the house and made sure they were aware of use selling the house to pay the mortgage off. They were nothing but horrible to work with. Customer service reps not friendly or willing to help. In the end they added on about $3600 of bogus charges that had to be paid immediately or they keep increasing the amount due each day. Not an ethical company and the BBB wouldn't help at all.
I wish there was a ZERO star. DON'T get a loan from these guys. Terrible service. I bought a HELOC early 2025. paid it off by end of 2025 and they can't seem to close my HELOC and get their name off of my title records. I've talked to four different people over 3 months. They all told me it was finished. Then, a week later, the loan was still not closed. Wasting my time
Do NOT do business with these bozos. Get a loan from the MOB before you apply here. I have been a 'customer' since Sep '25 and cannot access my online account. Their late fees are IMMEDIATE - no mortgage grace period - nada! Run! RUN AWAY to your local credit union or anyone with a soul. These folks act like a debt collection agency and their actions show it. Don't bother seeking help because unless they are helping you make a payment, you won't be getting any.
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