Review Time
I bought an NV2 NVME solid state drive which failed less than 3 months after I bought it. I duly returned the failed item. A week later, I contacted Kingston inquiring when I could expect a replacement and was told they were out of stock and that there had been a lot of replacements needed for this product. Rather belatedly, I searched for reviews and found the comment 'cheap but risky' - which describes the product perfectly. I asked whether I could pay the difference and upgrade to one of their higher quality items. They refused.Don't buy this drive and be careful when dealing with Kingston.
i purchased faulty RAM that didn't perform at the specified power. After reaching out to customer support and answering a few questions to verify the situation, they sent me a new set of RAM completely free of charge, without requiring the return of the defective ones. I am more than satisfied, and I'm truly grateful for their kindness!"
EDIT : 17/08/2023I don't know if my comment here change a thing or not, but at least they exchange me one of the two key, better than nothing, so i change my grade from 1 to 4. Original : 15/08/2023Worst customer service. I have two dead usb key. write to the support, they didn't read my messages and ask me to do impossible test, like benchmark a non recognized usb key, after 10 emails, one week they tell non sense like "All usb key can't be made bootable" ...At the end, they never change my two key, two key bougth 1 months ago with a 5 year warranty !!! I use kingston drive since 15 year, never add any issue, and for once i have a problem, they don't care.Trust is dead, next time i'll buy product directly from china at low price. I paid high price for the warranty, if the warranty isn't respected, i'll give my money to another company !
I had issues with 2 of 3 USB memory sticks I bought about 3 years ago having only used them a coupe of times. I emailed Kingston Customer Service this last weekend, received a prompt reply on Monday and confirmation on Tuesday with a promise to replace the 2 defective units. I have a concern that they failed in the first place but was re-assured that Kingston have effective warranties.
I spoke to a customer service advisor called Sofia C.talking to people is quite hard for me because I'm dyslexic and autistic.I felt that she listened to me,and helped me very well,it was one of the best customer service experiences I've had in a long time,she knew her job she knew how to handle customer service very well.I felt like I've been heard.
First time buying kingston SSD. I normally buy Samsung but was attracted to the performance and value of the KC3000 SSD which unfortunately arrived faulty. Would not initialise.I talked to a tech on their 1800 number and was asked to send photos of front and back of drive plus troubleshooting evidence. The email address given was Taiwan ....com.tw. They never acknowledged or responded to my email. I chose to return to seller and will not buy a Kingston product again.
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Kingston Technology Company - Kingston is the world's leading supplier of memory upgrades for servers, workstations, printers, laptops, notebooks, pda, mp3 players and more. We support Apple, Compaq, Dell, HP, Hewlett-Packard, IBM, Sony, Toshiba, Zenith systems.
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