Review Time
I purchased a jacket that was far too big. I returned it and tracking shows it arrived back at their facility in California on December 12th. It is now February 16th and I have not received any refund. I have reached out to their support team multiple times and have received no response. This company is an absolute scam.
I’m out of both my order and my money. Atorie claims my package was delivered in late November, but that is flat-out false. I’ve done the legwork checking with my building staff, and nothing ever arrived.To make matters worse, they use ACI Logistix for shipping, which has been a complete nightmare—unreliable tracking and zero accountability. What’s even more frustrating is the 'support' from Atorie; I opened a formal inquiry with both Atorie and ACI Logistix, none of which were helpful. It’s one thing to have a shipping error, but it’s another to use a subpar carrier and then completely ignore a customer when things go wrong. I won't be shopping here again.
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