Review Time
I bought a brand new commercial coffee machine a year and a half ago. During installation, a faulty part needed to be replaced. After 2 to 3 months, we faced another issue. When I requested a repair under warranty, I was told I had to pay a deposit that would be kept if deemed my fault. Financial constraints led me to abandon the repair. A year later, one of the shots stopped working. Due to the warranty period, they claimed they couldn't assist and provided a list of independent engineers. Over time, the shots became increasingly watery. In the end, I had to buy a new machine from a different company that offers free services as long as I purchase their coffee in reasonable quantities. I regret not choosing them initially, which would have saved me over $2,000 in engineer visits.
I ordered a coffee grinder and mistakenly selected the wrong model. The customer support team was very helpful and responsive, assisting me in correcting my order. It was dispatched the same day and arrived the following day, just two days before Christmas.
It's hard to recommend this service. I ordered an item, and my bank confirmed the transaction, but the company declined my card without explanation. I tried again with a new card, but received no email confirmation despite the charge. A few days later, I emailed for reassurance but got no response. I understand it's a busy time before Christmas, but if the service is overwhelmed, they should inform customers and apologize.
Twice this year, I attempted to purchase items from this company. On both occasions, after a week of taking my payment, they informed me that the items were out of stock, despite their website stating otherwise. I had to wait for a refund each time. This service is quite disappointing.
I ordered a coffee maker as a birthday gift, expecting delivery in a few days, only to be informed they were out of stock. If the website indicates it's in stock, I suggest verifying before completing your purchase. Buyer beware with this service.
I purchased a brand new commercial coffee machine a year and a half ago. There was a faulty part during installation that needed replacement. After a few months, we faced another issue. When I requested a repair under warranty, I was told I needed to pay a deposit that would be forfeited if deemed my fault. Financially constrained, I had to abandon the repair. A year later, one of the shots stopped working. Due to the warranty period, they said they couldn't help and provided a list of independent engineers. Over time, the shots became watery. Eventually, I had to buy a new machine from a different company that offers free services with a reasonable coffee purchase. I regret not choosing them initially to avoid the $2,000 plus engineer visits.
I was pleased with my purchase, but the checkout process was quite challenging. Using ApplePay caused the system to mistakenly flag my transaction, blocking me from completing my payment. While I appreciate security, it made the process unnecessarily complicated. Clearing cookies allowed me to return to the platform and finalize my purchase.
I needed a ring burr holder for my coffee grinder, and the company provided helpful advice and sent the item quickly. My only concern is that I found the shipping cost a bit high at nearly £5.00 for an item weighing about 7 grams, which was almost half the price of the replacement. Otherwise, the service was very good and prompt.
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