Review Time
Wow, what can I say!!! Little shrimps packaged with love and care. Extra little touches that are personalised and so cute!!!! Little jar of shrimp food, instructions on how to acclimatise, just so much detail. I can’t fault them at all, will be definitely buying from this amazing place again.
First purchase from Shrimp Cove, I ordered 20 shrimp in total. They arrived ontime really well packaged for travel and with a great sense of humour, Order some you will see! Overall a great experience 10/10 will be using again
Initial communication was good, delivery was also good, packaged very well. The livestock delivered was of expected standard. What was not good was the lack of information on the pH of the water the shrimp were kept in from birth. My tanks pH fell into the range that was advertised on the website, 6.5-5.5. However, even after 3 hours of drip acclimation, all of the shrimp died within 3 days. They only told me that they were kept in water with pH of 5.5 after I informed them on the deaths, which would have been useful to know beforehand so that we could match that. All other parameters were fine and the tank had been cycled for 50 days in advance. After I sent them an image of my pH reading (using the API freshwater master test kit), they at first agreed it was 6.4. However, after I pointed out that fell into the range of what was advertised on their website, they tried to say it was 6.6. It was quite clearly 6.4. Also, the suspected AI generated responses to questions. Then after all the shrimp died, offering a 10% discount on the next purchase. Then after the pH level discussion, they offered a 20% discount.
Beautifully packaged - I mean beautifully - not just packaged extremely well and with care - although it was also that. Extra little touches like a little vial of shrimp food and extra shrimp. Lively, healthy animals. Really delighted with the whole experience. Will definitely buy from this company many more times.
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