Review Time
My heart is broken. I have enjoyed making photo books for over 15 years. The process was easy … this new whatever Shutterfly has done to the photo book making is a true nightmare. I was halfway finishing up with a special book when the new process to design (unannounced) occurred. I’m not what one would call a “tech wizard” but the former process was a snap. This new system is extremely difficult. Placing photos where I want, how I want… the new process changes things on me. This is annoying, frustrating, and I’d love to know who thought this new way of making books is user friendly. I wish I could sit down and have a chat with these people! Bring back the old way or at least leave it as an option. My fun hobby has now become my new headache.
I have been a faithful fan of Shutterfly for 17 years, making 35 photo books and many Christmas cards; spending hundreds of dollars. I have always loved the creative options working for hours setting up each book with my favorite layouts, backgrounds, and embellishments before starting my project.
I was 10 pages into my next photo book when everything suddenly changed with all of my saved options gone. I can't begin to say how frustrating it has been ever since.
I NO LONGER LOVE MAKING PHOTO BOOKS HERE!
It was so much easier with your previous format with advanced editing only when you needed it. Now The whole page is active. I feel like I'm juggling everything at once. This new program is very skittish and jerky; often freezing. I then have to close out Shutterfly and reopen.
I truly miss the former photo book format.
This is my 2nd purchase. I was inundated with emails for 50% off, so bought a blanket. Upon checking out, not only was there no discount but another $20 was added for shipping and taxes. When I contacted them they claimed I got a $119 blanket for $65. No where on my order form did it show that and my last blanket was $85 out the door. So I guess they hike ip the price and make it look like a discount ? No where did it indicate a discount! The rep was argumentative, dismissive and said I was “confused!”
Two orders from shutterfly with 200+ pics each time. The first time, I picked pics up at Walgreens. Pics were cropped where people's heads were cut off = can't use these for momentos! They, of course, blamed Walgreens. I gave them another chance. Uploaded pics from my phone and had them shipped to me...same problem again! Over half are not usable because people's heads were cut off. The pictures on my phone look so much better!! Why do they keep cutting off people's heads in my pictures?? Giving me a gift certificate for free pictures every time they screw up doesn't make up for it. I'M DONE, SHUTTERFLY.
Shutterfly products are top notch PLUS if there is ever a problem their customer service is unmatched. I have ALWAYS been happy with my products and the way they value their customers.
I placed three consecutive orders with the service: one for my grandson's 10th birthday, another for my granddaughter's 12th birthday, and 18 for my book club yearbook. The birthday books arrived perfectly. However, the yearbooks had blank pages at the end of all 18 copies. The company refunded my money for those 18 and also provided a discount on the reprinting of another 18. I can always rely on this service to deliver quality products and to treat their customers with fairness.
I had canvas prints framed of my children's wedding photos, and they look amazing! The support team was incredibly helpful during the setup process, and I'm thrilled with the results! I've also ordered annual books for my grandchildren featuring pictures from each year, and those turned out just as wonderful.
The company is wonderful! The magnets I received are absolutely charming! However, I placed my order at the start of December and only received them this week (the second week of January). The service was not to blame, as they dispatched the order three times, but UPS failed to deliver it on the first two attempts.
The support team swiftly addressed my concerns after asking relevant questions regarding my order. I was pleased with the outcome, as a replacement item was dispatched to the same address since the original product was not received, even though it was slightly beyond the expected timeframe and after a delivery confirmation was given. The representative mentioned that it likely was an error on the delivery service's part. I valued the chance to have the item resent with minimal hassle.
The experience turned out to be more organized and straightforward than I had anticipated. It was actually enjoyable to create positive memories while working on the project. The support team was incredibly helpful when I encountered a couple of minor issues with the materials and resolved them promptly. Overall, the entire experience was outstanding, and the assistance I received was exceptional!
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