Name: sienahome.co.uk
Telephone: 000000000
Rating: 3.9

Ethel A. Guest

Poor Delivery and Communication

Initially promised a delivery in 8-10 weeks. After 4 months with no product and missed deadlines, I requested a refund, but they stopped responding to my emails. I strongly advise against using this service.

Date of experience: Dec 01, 2025

Laurie C. Guest

3 months ago

Stay Away

I advise against using this service under any circumstances. I ordered a light fitting, but the tracking indicates it was delivered somewhere in the UK, though I'm unsure where. Despite numerous messages, I have not received a response. Stay away at all costs.

Date of experience: Nov 21, 2025

Orion Harris Guest

4 months ago

Delivery Delays and Poor Communication

I was told to expect delivery in 8-10 weeks. After waiting 4 months with no updates and missed deadlines, I requested a refund, but they stopped replying to my emails. I strongly recommend avoiding this service.

Date of experience: Nov 01, 2025

Joyce Cooper Guest

4 months ago

Misleading and Disappointing Experience

I purchased a high-end table, marketed as a UK-based product, only to find it was made in China. The item looked nothing like the online images—the materials were subpar, the color was different, and the overall quality was disappointing. When I contacted customer support for a return and refund, I was told it was not possible because it was bespoke, despite selecting from preset options on their website. The discrepancies were dismissed as normal variations, which is unacceptable and violates consumer law. After spending a significant amount and waiting months, I ended up with a poor-quality item. I will be pursuing further action, as this company clearly misleads customers.

Date of experience: Oct 28, 2025

Winnifred Smith Guest

1 year ago

Excellent Service

The service I received was outstanding, with a knowledgeable and friendly representative. Responses were prompt, and I would highly recommend this service.

Date of experience: Feb 12, 2025

Vol_fang34 Guest

1 year ago

Pleasantly Surprised

I was pleasantly surprised by the quality of the decorative vases I ordered. The sales team was very helpful in providing updates on my delivery status.

Date of experience: Feb 11, 2025

Jessie Turner Guest

1 year ago

Stylish Lamp with Minor Issues

The lamp is stylish and fits perfectly with my decor. Shipping was incredibly fast, which was a bonus. However, the color is a bit muted compared to the bright red shown online, and it feels more mass-produced than handcrafted. Despite these minor issues, it's a unique piece that adds charm to the room, so I would still recommend it.

Date of experience: Jan 06, 2025

AC Guest

1 year ago

Major Disappointment

I ordered a custom sofa at a high price but received a cheap imitation from China that does not match what was advertised. The quality is so poor that I estimate it to be worth no more than £500, even though they market it as 'luxury furniture' for £6,000. I will be pursuing legal action against them.

Date of experience: Dec 08, 2024

Xander Bell Guest

1 year ago

Damaged Goods and No Refund

I purchased an item that was supposed to arrive in 3-4 weeks, but it took over 3 months to come from China. It arrived in a crate and required assembly, which I was not informed about. After requesting a refund, the company sent someone to assemble it, but they were unable to do so, and a subcontractor found it was damaged with missing parts. I am now in a dispute to get a refund and need to escalate due to lack of response.