Review Time
I realized that the color was not going to work for me and reached out to them to find out about the return procedure. I found it was difficult to get a response from the seller and when I did they wanted me to send photos of the product, the packaging and the invoice. I sent it but the response was slow and arduous.
One of my pillow cases came unthreaded and another color had a bleach stain. When I tried to contact the company for an exchange or return, I never got a reply. I even sent in photos as instructed on their websites for return. It has been weeks, or almost 2 months, not a single response. Will not be purchasing grom them again.
So far the service has been BAD. Like.. BAD BAD. I wouldn’t recommend to friends or family. My order was shipped with canada post while they’re on strike, so got stuck for over a month. I sent a email the same day to the request to be changed to an alternative carrier was allegedly attempted but nobody followed up unless I emailed again, 9 days laters. THEN when it did finally come, you sent me 2 king pillows and queen flat and fitted sheets, when I ordered a king set. THEN they expected me to pay to return YOUR packing error and won’t send the replacement of what ai ordered to fix YOUR error and salvage this experience until it’s fully back to you??? Really tragic customer service. All their answers are half effort and short without much helpful details, example the address they want me to pay to send their error back to, so requires follow up questions delaying the fix x3…it’s like nobody cares about the customer experience.
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Simple&Opulence offers 100% stone washed Belgian linen beddings including duvet cover sets, sheet sets, pillowcases and euro shams. Made from 100% European flax. OEKO-TEX Standard 100 Certified which guarantees no harmful chemicals.
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