Review Time
Bought two. Neither worked from the start. The glue doesn't hold overnight and the string mechanism is of a very poor design. They advertise 90 day trial and "hassle free" returns but when I asked to return them I was told I had to use for 90 days and keep a journal. Couldn't do that since they didn't work properly. So I can't return and I can't use them. And if I were to return them I am responsible for shipping to FRANCE! I question the legitimacy of all their "wonderful" reviews.
The company is not trustworthy. I ordered. Then I went looking for reviews outside their site ...none. They block comments on Facebook & blame FB. So I looked at their return policy and it is terrible - I should have looked before I bought, I know. Less than 24 hours after placing the order, I cancelled via chat on their site. The customer service rep said it was cancelled. Next day, I got a notice that it was shipped. I sent an email They responded and told me the order was shipped and I wasn't allowed to cancel. They have a policy now that no orders can be cancelled. Then I got an email today - 5 days later saying it would ship soon. I am doing a charge back on the credit card.
The adhesive doesn't work at all. The device doesn't stay in place. I emailed the company about sending it back for a refund, as was in their initial policy. Now they are saying there have been so many returns that they are requiring videos of your sleep etc. I'll post what they said below. They have changed their requirements to get a refund! Scam.........Email exchange--Me:I bought the product under your return policy from over a month ago. You cannot change it now and force me to abide by new rules. It's not my problem that others have not used the item.On Wednesday, August 21, 2024 at 12:40:59 AM EDT, SleepEase Support support@sleepease-us> wrote:Dear Valued Customer,Thank you for your trust and support.Due to a significant number of returns where the product was sometimes not even used, we have decided to revise our return conditions. We are confident in the effectiveness of our product, as demonstrated by many satisfied customers.To view our updated return policy, please visit our website. These new conditions take effect immediately.......Re:SleepEase SupportAug 21 at 8:51 AMHello,Please note that the product must be used for at least 20 consecutive nights before a refund request can be made. To be eligible for a refund, you will need to provide a video showing the application of the product and a video of your sleep to verify if snoring or sleep apnea persists.If you wish to return the product after the 30-night trial, return shipping costs are the responsibility of the customer. The return address is located in France.^^^^None of this was part of their return policy, when I purchased the item. Stay clear of this sham.
I ordered two of these and they didn't work. After several months of trying to get a refund the company sent me an email saying they would refund 75% of my money, but they haven't and it's been two months now and they won't respond to my emails anymore.
This little perfectly device has had a big impact on our sleep. My husband snores and has sleep apnea. He has not been able to tolerate the cpap or bipap. Sleep ease has diminished his snoring to almost nothing and significantly decreased his apnea. What a great product! So glad I took a chance and ordered it. We use an alcohol swab to clean the skin before applying the patch to make sure it adheres well.
Beware. I got scammed by this company. I ordered two devices 9 weeks ago and quickly received a link to a tracking number that continually returned an error message. I was never able to track, which seemed suspicious. Within a few days, my credit card was used to make multiple fraudulent purchases on Chinese websites. I never received my devices and now the website is gone.
Claim your business profile now and gain access to all features and respond to customer reviews.
SleepEase's mission is to transform nights disrupted by snoring and sleep apnea into peaceful, restorative nights. We understand how these problems can affect not only the quality of life of sufferers, but also their partners. That's why our aim is to provide effective, comfortable and non-invasive solutions.
Our flagship product, SleepEase Pro, uses medically certified electromuscular stimulation (EMS) technology to strengthen and retrain the throat muscles responsible for snoring. Unlike other devices that simply mask the symptoms, SleepEase Pro tackles the root cause of the problem. Thanks to this device, users can avoid a lifelong dependence on CPAP (continuous positive airway pressure) machines or mouthpieces, which are often uncomfortable.
SleepEase Pro is designed to be simple to use, and begins to show effects from the very first night. It installs in just 30 seconds and works automatically during sleep, detecting snoring and stimulating muscles to stop it. What's more, it offers a lasting solution: with regular use, throat muscles strengthen, gradually reducing the need to use it.
Ultimately, our mission is to enable our customers to wake up every morning refreshed and ready to conquer the day. We firmly believe that everyone deserves quality sleep, and we're committed to making that possible through innovations like SleepEase Pro.See more
