Review Time
Extremely poor customer support. I received an umbrella that was damaged and unusable. Despite sending three follow-up emails, I have yet to see a refund. If I don't hear back soon, I will need to initiate a chargeback. A very disappointing experience.
My mum ordered a small market and cafe along with 15 accessories for my grandchild, which was opened on Christmas day with much excitement. However, when we tried to assemble it, we found incorrect parts in the box, making it impossible to build. This caused great disappointment for my grandchild, as it was their main gift. We have contacted the support team three times via email but have not received any response. The absence of a phone number adds to the frustration of not getting replies. The service has been quite unsatisfactory. If I choose to return the item, I will have to pay for postage, which is expensive for a large item. Please, the company, reach out!
Exceptional service. I ordered a wooden toy that had a manufacturer's issue. I didn't need to worry; the problem was resolved quickly, and a replacement was sent immediately after verifying our purchase. A reliable company we will surely recommend and use again.
Claim your business profile now and gain access to all features and respond to customer reviews.
If you are a customer and would like to contact us, please email customercare@smallkins.com.
We will always resolve any issues, 100% satisfaction is our goal.
We aim to contact all customers within 24 hours. Please do check your junk mail if you have not received a reply.
