Review Time
DO NOT BUY FROM THIS COMPANY. They claim they sell factory seconds but sell you second hand crap.Bought a Hisense upright fridge (Discontinued factory second LMFAO) When I got it home, I could see it was not right. Marks in the fridge walls. Marks and scratches on the glass shelves and door shelves. The compressor kept on working, did not stop. Temperature went to 3 degrees c. Tried adjusting the thermostat but it went from 3 degrees c to 8 degrees c and nothing inbetween. Contacted them three days later, only to be told it was my fault, that I did not know how to use the thermostat. (WTF??) Asked to return and get a refund. Told outright NO!!! And I was warned they will not tolerate insults. I said nothing for them to say this. It dawned on me later that they have done this to many people for them to say this to me. Told them about Consumer Guarantee Law Section 56 and told me they will be happy to see me in court.Next step, I am contacting Consumer Affairs to get involved.
AVOID THIS COMPANY AT ALL COSTS. They advertise factory seconds but deliver poor-quality second-hand items. I purchased an upright fridge (a discontinued factory second, laughable) and immediately noticed issues. There were marks on the fridge walls, scratches on the glass shelves, and the compressor never stopped running. The temperature fluctuated from 3 degrees Celsius to 8 degrees Celsius without settling in between. After contacting them three days later, I was unfairly blamed for not understanding the thermostat. When I requested a return and refund, they flatly refused and warned against any insults, which I hadn't even made. It became clear they have treated many customers this way. I mentioned the Consumer Guarantee Law Section 56, but they dismissed me, claiming they would be happy to see me in court. My next move will be to involve Consumer Affairs.
I bought a Tv from Smart Appliances UK Limited and it stopped working after 1 year. So i sent a message asking how lone the warranty was for. Sent first message on the 29th oct no reply tried again on the 25th nov and still no reply which shows once they got your money they have no more interest in their customers. Very disappointed. Will never ever order from this company again and remember you only know a good company when something goes wrong and how they deal with it. In this they did nothing not even reply.
You are NOT buying a factory packed TV , As James Sales Manager said “ we specialise in liquidated stock ,we don’t buy direct from Samsung “The product you buy will come as Sales Manager said “ is wrapped in black protective film to protect them from the elements during delivery ‘ So if you want your TV delivered in a black bin bang Smart Appliances are your people .Now when the bin bag arrives containing the battered box these two nice men who unpack it do it for a reason . Initially to distract you from the battered box but importantly to ensure the screen works !!You have been warned . The old maxim you get what you paid for .
I placed an order for a television on February 13th, and as of today, nine days later, I have yet to receive any communication regarding the delivery. The television was intended for an important occasion, and its absence has caused significant disappointment.I strongly advise against utilizing the services of this company, as my experience has been unsatisfactory. Regrettably, I discovered similar negative reviews only after placing my order; had I known earlier, I would have chosen not to proceed with this transaction.
I only gave 1* to enable me to write a review. I have emailed you 5 times about my Hetty Quick fault upright vacuum that’s still under its 2 year warranty . You have not replied once . You conveniently have no contact telephone number to go at either. Your a disgrace and shouldn’t be trading !
booked oven in last week Tuesday,was told prior to booking in that it would take 2-3 working days,have had to phone in repeatedly to try and get feedback and still do not have any feedback, the ladies who answer the phone all say they will call back shortly but never do. I chose smart appliance centre based on the promised lead time. this is now overdue and i still have no idea what's going on.Have now had a call from a lady who had an absolute tantrum about my honest review worst customer service ever absolutely rude with no integrity all because a customer dare ask for feedback. will also be contacting Hisense and informing them about this
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