Review Time
⭐ 1 Star
I tried to hire a truck for just one day and the process was completely impractical and far from customer-friendly.
Instead of a simple hire process, I was faced with an excessive amount of paperwork and requirements that would apparently take up to two weeks to complete — all just to hire a vehicle for a single day. This defeats the entire purpose of short-term hire.
What also made little sense was being asked to provide public liability insurance, while at the same time being told the vehicle comes insured and that I would still be charged £50 per day for insurance. The whole process felt unnecessarily complicated and poorly thought out.
Hiring a vehicle should be straightforward and efficient. Unfortunately, this experience felt like the opposite.
I decided to take my business elsewhere.
⭐ 1 StarI tried to hire a truck for just one day and the process was completely impractical and far from customer-friendly.Instead of a simple hire process, I was faced with an excessive amount of paperwork and requirements that would apparently take up to two weeks to complete — all just to hire a vehicle for a single day. This defeats the entire purpose of short-term hire.What also made little sense was being asked to provide public liability insurance, while at the same time being told the vehicle comes insured and that I would still be charged £50 per day for insurance. The whole process felt unnecessarily complicated and poorly thought out.Hiring a vehicle should be straightforward and efficient. Unfortunately, this experience felt like the opposite.I decided to take my business elsewhere.
Been using Smart platforms for must be 10 years now, we deal with the Trafford Park in Manchester, the staff our fantastic so friendly and go out of there way to accommodate you.Steve who i deal with at the branch who is an absolute gent always goes out of his way to help you! He’s become more like a friend, he treats you so well.couldn’t recommend this service more keep up the good work! 👍👍
We’ve been using Smart Platforms for all our high-level access needs over the past 24 months, and the service has consistently been excellent.We’re always kept informed of any changes.All necessary documentation is provided promptly and without hassle.They’re incredibly responsive and accommodating, especially when we’ve needed last-minute hires.The team regularly goes the extra mile to help us keep our own clients happy.Their professionalism and reliability make them a trusted supplier, and I wouldn’t hesitate to recommend them.
Use Smart platforms for reactive and planned works and always been given excellent customer service with all there kit top quality. Brain Snowden couldn’t do more for you, even when you call him giving him 10 minutes notice of needing a machine. Would Highly recommend.
A highly professional service in all aspects there machines are always of the highest standards and immaculately clean. The Team at the Southampton branch are always very helpful and the manager Brian ensures the whole experience is first rate setting the bar. If you’re needing vehicle mounted access platforms these are the guys to use.
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Smart Platform Rental Ltd: Keeping you safe while saving you time and money.
Self-Drive Truck Mount Cherry Picker Hire from just £130 per day. For operated cherry picker hire with working heights of up to 56m, call 0333 800 6000.
Our modern fleet, with most vehicles under 3 years old, can be driven on a standard car licence, and every hire includes a free familiarisation session. All vehicles are rigorously inspected to meet LOLER regulations and are thoroughly checked by our fully qualified onsite engineers before and after each hire, so you can trust you’re in safe hands.
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