smythstoys.ie

4.1
4.1 Based on 15 reviews

...

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Average Rating

4.1

/
5

15 Reviews

5 Star
69%
4 Star
0%
3 Star
13%
2 Star
6%
1 Star
13%

All Reviews

Filter Reviews

Review Time

Helen
Frustrating experience with my order.

I had a disappointing experience ordering a building set for my son. It showed as available for pickup at the local store, so I left work early to collect it, but it wasn't there. The staff showed little concern; they took my contact information but never reached out. Quite unprofessional.

3
Date of experience: Dec 10, 2025
Iris Foster
Caution with Online Orders During Holidays

I was let down when I ordered a toy for my son, which was listed as available for pickup at the nearby location. After leaving work early to collect it, I found it was not there. The staff showed little concern, took my contact details, but never reached out. Very unprofessional experience.

3
Date of experience: Dec 08, 2025
Thor Turner
Frustration Over Missing Order

My son placed an order for a €329.99 toy on August 21st. Despite receiving all the confirmation details, we haven't received any updates or the item itself.

1
Date of experience: Aug 21, 2025
Winston Lewis
Lack of Support for Special Needs

I was disappointed by the indifference shown by a staff member and the manager during my visit a couple of weeks ago while looking for a sensory toy for my son, who has additional needs. I overheard them making comments about me as I left, which was disheartening. I chose not to confront them as it might have upset my son. A staff member at the counter was apologetic, but I can't help but think of other exhausted parents who might face similar treatment. I won’t be returning to that location.

2
Date of experience: Jan 22, 2025
Arda Cooper
Affordable Prices and Smooth Online Experience

Great prices and consistently positive experiences with online orders. Well done!

5
Date of experience: Sep 21, 2024
Wilmon
Effortless Purchase for a Special Occasion

I just bought a gaming console for my son's birthday. The click-and-collect process was seamless, and the staff were incredibly helpful and friendly.

5
Date of experience: Jun 06, 2024
Delivery Issues for a Holiday Gift

The gaming portal I ordered never arrived, disappointing a little boy for Christmas, and I won’t see a refund until January. Very poor customer service.

1
Date of experience: Dec 15, 2023
Ingrid Cook
Outstanding Service at Tralee Store

I had a fantastic experience at the Tralee location thanks to a staff member who was exceptionally helpful and friendly. Her customer service skills were top-notch. I also appreciated the kind gentleman at checkout who offered assistance with my purchase.

5
Date of experience: Nov 16, 2023
Lindy C.
Impressively Quick Service

The service was incredibly fast, and the prices were great. I would definitely recommend it.

5
Date of experience: Oct 23, 2023
Bert Sanders
Astounding Delivery Speed

I ordered a toy last night, and to my surprise, it arrived at my door the very next morning. Their delivery service is impressively efficient and fast, exceeding my expectations for a special occasion.

5
Date of experience: Oct 03, 2023

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