Review Time
Misleading product description, I bought a skiing gloves and the description did not stated they are children gloves, opened the dispute they ruled that it states that in feature, when wanted to return the item was made to buy their return label and pay £11.99 postage fee for large size envelope to uk address. However if you wanted to arrange your own postage they then offer you only to return to the Spain address to make it difficult to return.
I would not recommend to shop at this place as feels to me they are misleading people with discerption of the product and make it difficult to return.
**AVOID**. Ordered a snowboard helmut for over a £100 as a Christmas present for my husband. It, was too small and as they don't offer exchange I paid for a larger helmet (another £130) and in addition paid £12 for royal mail 48hr parcel delivery to return the smaller helmet on 31st,Dec 2025. My tracking shows it was delivered on 6th Jan 2026.
Now at time of writing (6th February) they have still not processed my refund despite numerous emails to their customer support where I get same generic reply about it not having arrived yet (that's a lie) or latest that they are "registering" my parcel that was delivered on 15th January according to them. Absolutely ridiculous and dreadful service, you shouldnt have to pay for a 48hr return to then wait over a month for a refund that's still not transpired. Total scam! Avoid at all costs!!!
I do NOT recommend, definitely.
I have purchased a jacket for my daughter on the Snowinn website and have already shared my opinion with them. I have received a meaningless answer.
The jacket is terribly thin, not right for winter in Montreal. I am very disappointed. The real colour is also not the same as displayed on the website. I paid 120 CAD for the jacket and additionally 25 CAD for the duty (customs). I do NOT recommend, definitely.
Currently, it is minus 15 - minus 20 degrees Celsius here. The kids go to school, play outside. I cannot give my daughter such a thin jacket. You should really shame to advertise it as a winter jacket (with the Norway flag)!
I have placed a negative review next to this jacket in order that people may know about the issue - it has never become visible. They display only 3 reviews with 5 stars. Mine - with 1 star is not visible.
My order was delivered two weeks late, and more concerning, the bindings were not attached to the skis, even though I had requested this and received confirmation. The only solution presented was to return the item at my own cost and request a refund.
I ordered ski salopettes for my upcoming trip, and they arrived well ahead of schedule. Once shipped, the tracking was spot on, and the delivery reached my home in the UK around the estimated time. I'm very pleased with the service and the competitive price, even including shipping. Thank you, I will certainly order again!
My order was delayed for three weeks. I strongly recommend steering clear of this shop. The support team did not offer any specific information or explanation regarding the cause of the shipping delay. This was a Christmas gift that I ordered on December 4th.
I won't be ordering from them again. I'm still waiting for my item, which is now 14 days past the expected delivery window and hasn't even reached the right continent. The customer support has been inadequate. Given the high delivery costs, I anticipated much better service. I seriously doubt my order will arrive before the holiday, and since it's marked as shipped, they refuse to allow a cancellation or refund, leaving me unable to purchase a replacement.
Order number 64308154, placed on 30/11/2025, included one ski jacket and one pair of ski pants. The estimated delivery date was between Thu. 04 Dec and Tue. 09 Dec. As of today, 11/12/2025, the jacket has yet to arrive at the warehouse. I attempted to contact customer service to request expedited shipping, as I urgently need the items for Christmas, but I have been unable to reach anyone.
The ordering process was straightforward, and I found the best price available. While the shipping wasn’t the quickest, it was understandable given the customs checks involved. I would certainly recommend this service to anyone looking to make a purchase.
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Snowinn stocks a large and comprehensive range of top quality clothes, equipment and accessories for both skiers and snowboarders. The online shop can ship more than 75.000 references to over 180 countries around the world, bringing top brands at low prices to skiers and boarders everywhere.
The Snowinn catalogue features many of the sport’s most recognisable brands, including Salomon, Burton, Atomic and Head, as well as many others. The Snowinn team is made up of skiers and snowboarders, which means they can bring their passion and expertise to the customer. The team shares expert advice with customers who need a little guidance, ensuring that each customer gets the perfect product.
Snowinn stocks skis and snowboards, as well as boots, safety gear and specialist clothing – all in the latest styles and at the best possible prices.
Snowinn is one of the 18 stores of the Tradeinn group featuring a 30,000m2 main logistics centre, with over 2,600,000 legitimate products and over 10,500 trusted brands available to ship to over 180 countries around the world with fast delivery times and a 30-day returns policy.
Shipping & secure payment! Visit us today at www.snowinn.comSee more
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