Review Time
The auction itself went great. I was able to bid seamlessly and won almost all of the items I wanted. The tricky part was the shipping. I did not know I would have to locate a carrier, which was an education. The local shipper only palletized my items, and I think they are on the way, a week and a half later. I would have liked better coordination and clarity about what to expect regarding getting my items to me.
I bought several items that were the same product. Instead of talking photos of 5 individual products, the photos were unfortunately repeats. Therefore, the items I purchased were not as seen in the photos, some taken apart and missing pieces instead of what the item looked like in the photo. I understand there is a preview day but even so, the online photos should be exactly what you are purchasing.
I always read the master rules on auction dates and pickup dates before bidding. After arriving from my 1.5 hour drive on the pickup day, I was told there was a special note on one of my items that I never saw that said it would only be available for pickup on a different day at a different location. The existence of a second separate pickup day and location was NOT in the master auction information online. I was not available to drive to the “storage facility” for a pickup at a different location and on a different day than the auction I participated in, but was told I would be losing the money I spent on that item. I do not believe this “special note” was present on the individual items page at the time of bidding, but even if it was I believe you must list ALL pickup days and locations in the MASTER auction information and details section so that bidders can make an informed decision if they are available for ALL pickup days and locations before beginning the bidding process on any item in the lot. I lost my money and the item.
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Madalyn Auctions is a full service auction company specializing in helping companies liquidate excess restaurant equipment. With over ten years of experience we have helped thousands of clients unlock capital in old equipment to reinvest in the business's growth.
Our process is completely hands free for our clients. We take care of everything from Cataloging, Marketing, Collections to Buyer Coordination.See more
