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I was with an estate agent that wasn't really pushing my property, so I spoke to Sold.co.uk for advice. I was put in contact with Ella Seki, right from the beginning she was extremely professional, helpful and guided me through the whole process of selling my property. She was extremely proactive during the sale of the property ensuring all documents from all parties was in place, she kept me updated throughout. If you choose Sold.co.uk ask for Ella Seki.
As a home buyer interested in a property for sale, I tried reaching out to this agency several times. I was not pleased to encounter an AI voice claiming to be 'Rebecca'! After waiting on the line, I was eventually connected to a receptionist who had no knowledge about the property listed. I strongly advise avoiding this estate agent; their service lacks any personal touch. The office seemed empty, and the automated phone messages were incredibly frustrating. I recommend seeking another agency where actual agents are available to answer your inquiries. I cannot understand why home sellers opt for an agent from far away instead of a local one, especially when the service is so lacking.
As a home buyer, interested in a property for sale. I rang this company multiple times 020 3840 3803. Have to say, I don't appreciate being met with an AI (artificial intelligence) robot voice calling herself 'Rebecca'! Only to have to wait on the phone to be eventually put through to receptionist who knew nothing about the listed property. Stay clear of this estate agent, there's nothing personable about their service whatsoever. There's no one in the office and the phone auto messages are extensively annoying. My advice is find and deal with another agency, where human being estate agents are in the office and can answer your questions when you call. Wouldn't recommend this company one bit. And lastly I never understand why home sellers don't use a local agent to the area where their home sale is, instead of using an agent at the other end of the country, such as this one. And who quite frankly can't even be bothered to answer the phone properly.
I will start by saying Sold themselves are great and in particular Ella Seki is fantastic and without her support, there is no way we would have got the sale over the line. Their communication was good and they kept us and the buyer up to date throughout. The reason for the low score is purely down to the solicitor that they recommended we use. We were assured Ackroyd would be good if we wanted it to go through quickly because they were in the same building and a deal was offered by using them with it being included in their fees. This was a huge mistake and by the end of it even Sold I feel regretted this advice! So go with Sold, but under no circumstances go with their recommendation of Ackroyd, choose your own solicitor.
I can honestly say Hector Hadow has gone above and beyond throughout the entire process, not just for the sale but chasing my purchase solicitors also. He was very transparent start to finish and helped me make sense of everything. Hector Is a total asset to the company I couldn't have asked for a better estate agent!
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The way Sold.co.uk works is unique to both traditional and online estate agents. Run by real people who are passionate about property, we have a variety of propositions that include selling for free and also mutually agree a realistic price with the seller, and work with a large network of pre-qualified property buyers to get a fast sale, as well as listing on all the major property portals. We can even cover legal costs and if you need to sell very quickly will make you a cash offer ourselves.See more
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