Review Time
I placed a pre-order for an upcoming Air Jordan 3 retro “Spring is in the air”, it is scheduled to be released on March 2026, unfortunately I got an emergency and have to leave out of the United States for at least 8 weeks and I wont be available to receive the shoes.
I contacted the customer service and they were very responsive, professional and fast.
They processed my request to cancel the order immediately.
I placed a pre-order for an upcoming Air Jordan 3 retro “Spring is in the air”, it is scheduled to be released on March 2026, unfortunately I got an emergency and have to leave out of the United States for at least 8 weeks and I wont be available to receive the shoes. I contacted the customer service and they were very responsive, professional and fast. They processed my request to cancel the order immediately.
So I pre-ordered a pair of Air Jordan Retro 4 "Flight Clubs" from Soleseriouss, and I had an excellent experience with this website! My shoes were shipped within the 2 week time period, as they said they would be. Also, my shoes showed up within the 5 day time period they said it would take. The shoes came brand new, in prefect condition, and definitely authentic, as promised. Every email I sent them was answered quickly, and they were very nice and professional. I read a lot of mixed reviews about this website, the negative ones mainly being about lack of communication through emails and very long shipping times, going well over the promised 2 weeks until shipped. I don't know if they noticed these problems and fixed them, or if I got lucky, but my experience was perfect and communicating with them was quick and easy. I will definitely be pre-ordering again in the future and if my experience changes, I will write an updated review. As for now, 5 stars Soleseriouss! Thank you so much. - Liam & Juanita Malone.
Please do not waste your time or money using this shoe company I preordered the Jordan 6 bin 23 at a high cost they customer service sucks they’re aren’t able to produce the shoe had me waiting for over a month just to say it was a problem with the seller and they’re are not able to fulfill the order after I had to write support please don’t waste your time or money on this company
This is my first time ordering from this store, and definitely will be the last lol, anyway I preordered 2 pairs of Jordan gamma’s 11 since September, one for me and son, being that the release date was Dec13 and was promised that they’d ship out within the release date and two week time frame, expecting to receive them prior to my sons bday Jan 15th, however I got excuses in regards to inventory shipping delay, they had a ton of them selling at a marked up price but I guess preorders are put on the back burner from other reviews I read as well, in which is a sign of a lack of integrity. Anyway I cancelled the orders and was fully refunded. Shoutout to StockX coming through in the clutch 💪🏾💯ordered them today and expecting delivery tomorrow, that’s the only way I expect to do business anything less is uncivilized 😤
Heard about this company from a reliable source we know in NYC. However, our 15 year old son is still waiting on an pre- order from back in Octocber 10th for the Gamma 11 size 12. We still haven't received his package or any shipping information for this package that he ordered. We also sent a message to the company via Instagram. Someone did reach back out sevreal weeks after and had let us know a few weeks back via email, that the shipment would be coming to us soon within the next 4-10 business day, and that the overall shipment that was coming late. After a few more weeks we still haven't received it or heard anything. We just recevied a message via Instagram last weekend stating someone would get back to us within 24-48 hours with an ETA for shipping a week later still nothing. Now not to mentioned our son had placed four other addtional orders on their website right after the gamma 11 purchase. For two of the upcoming Feb releases and a March and May release as well. Now this company seems like legitmate company with a couple of store fronts in NYC. I dont see an active phone number for them and they have made some effort to contact us back but then we get ghosted for a few more weeks. Those gammas released on or around December 15 2025 its now Febuary 16th is an incredibly amout of time for our son just to recieve his pair that he secured back on October 10th. Someone needs to honor this and get it corrected this shoe is not that hard to obtain. Please let us know something regarding any news about this upcoming order that we are still waiting on. If we ever get them I will be glad to come back on here and re-rate Sole Serrious if they take care of our son and get it corrected. Sole please step in and do somethings about this.
I pre-order the Gama‘s on the 5th of December, the shoe came out on the 13th. You would think you would get the shoe right away but no there is a two week process after ordering these shoes or for what they emailed me. I’m very disappointed in this place never had a problem before, but now My sOn sits under the tree sad because his Jordans did not come in.
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Sole Seriouss LLC is an Online Marketplace for Sneakers, Streetwear & Collectibles & More.. Founded in New York City, February 2012.
