Review Time
really satisfied! i've bought an album during pre-sale but i happened to leave before it arrived. soojib team kindly held my package until i was back (i spent two months overseas). very happy with the whole purchase experience!
Sizing Information Needs Improvement
I purchased this as a Christmas gift for my sister. Typically, you would expect a duffle bag to be a reasonable size. However, this one is smaller than my smartphone, and at £33, I feel quite disappointed. While the size is mentioned at the bottom of the page, when buying a duffle bag, one usually assumes it will be large enough to hold essentials like a wallet and keys.
I've ordered from the seller several times, and this was my first Black Friday purchase! There were so many fantastic deals that I ended up placing a second order right after the first one! I got three items, including an album and two photocards at a great price! Unfortunately, I faced an issue when I received my order; one of the photocards wasn't the one I had ordered. I quickly contacted the customer service team, and they responded impressively fast, within an hour or two! They were very communicative, though I had to follow up for updates after a few days. Thankfully, the issue has been resolved, and I now have the correct photocard, which is adorable! Overall, the service was good, and I'm grateful! Hoping my second Black Friday order goes smoothly, as some items are Christmas gifts!
The customer service was outstanding; the representative assisted me greatly to ensure I received exactly what I wanted. My order was shipped on a Friday evening and arrived promptly on Monday! I will definitely continue to purchase from this company.
I ordered an album and a photocard. I placed my order on November 25th and received it by the 29th. Their shipping is impressively fast, well-packaged, and included a nice thank you note. For a first-time purchase, it was a great experience with excellent prices.
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