Review Time
I bought a loaf of Soreen, well inside its sell by date and decided to have a slice, opened it and to my disappointment it was covered in mould. We haven’t been having a heatwave here in Cumbria but even if we had I would expect it to be edible if inside the date.Left a message and the offending photos of the mouldy loaf and guess what? No reply……nothing. So what does that say to you when they have a dedicated contact us page that they don’t reply to. Why should customers be out of pocket for a rancid item.
BOUGHT A SLICED SOREEN LOAF in date , at sainsburys unwrapped and immedietly noticed how hard it was and this just virtually went on into the centre .We threw the ends as they were a struggle to chew. Wont be ever purchasing again. This product has been changed for the worst.
Hi guys I'm a big soreen fan have been for years when they brought the soreen sliced loaf out it was a game changer for me it said on the packet to put them in the toaster witch I had not tried before as soon as the toaster popped I instantly was so exited that I put my hand in the toaster and was electrocuted and blown to the other side of the kitchen I'm sticking to the original malt loaf now just slice it yourself and add some butter be safe guys
I bought 2 malt loaves, both of which tasted horribly of some sort of chemical soap. One more so than the other. I made a complaint. I made another complaint re not even having had an acknowledgement of the first, let alone a reply. Still no-one replied. So not only is there a health and safety issue, but the company doesn't have either the courtesy or the integrity to even respond re the issue!
I had an issue with a Soreen product and filled in a complaint form on their website and I was sent a voucher to replace the item within a week. However, I felt my particular issue needed more scrutiny and so I decided to email the company. It did take a little while to get through to the correct department but once I did customer services were spectacular. They showed concern and compensated me well with Soreen products. In fact they were more generous than they needed to be. I love their products and the company clearly showed they care about their customers. Well done Soreen!
I remember this product from my childhood. I saw this whilst online shopping and thought I would treat myself to a nostalgic taste. What a disappointment. I believe the outer packaging was tastier and more digestible. They have even rebranded the marketing to make a point of the chewiness. It was always a fruity, moist bake not a single fruit mouth of gloop. To those of us who are a certain age I beg you not to relive your childhood with this impersonator.Very disappointing and slightly tummy gurgling!
Bought 3 loaves.My son cut a slice, ate it and 2 hours later he was sick.We xChecked the loaf and it was raw in the middle.we checked the other 2 and they were also raw. They all shared the same batch number.I contacted customer service and no reply to my email. I tried again and got no reply then out of the blue I received a gift voucher for £1.50. I had paid this for 1 loaf but i bought 3.However they had posted the voucher without a stamp so I had to pay £2.50 to royal mail to see who the unpaid letter was from.I was furious.i rang customer service. I was asked to post copies I'd everything such as the letter and the envelope.I heard nothing_ I chased it up twice and this morning received a postal order for £2.50Who sends a postal order???I now have to trail to the post office and after all this no mention of their product making my son sick and a measly refund for my postage.What a waste of time and we won't be buying their revolting products ever again.if I could give less than 1 star I would
Bought a Soreen Malt Loaf. Usually very enjoyable but this was not & soggy inside , dark brown and very sticky. Tasted horrible - inedible - probably uncooked.Phoned their customer care - no answer. Finally [out of office hrs] got an answer machine & left a message to contact me - they didn't. Went on their web site and filled in a customer comment form - no response. Filled in a second one a week later - no response.What's the point of advertising on their products about how to report a problem if they don't deal with. Looks like their customer department has been closed. What an awful state of affairs for a large well known national company!
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