Review Time
The delivery driver made no effort to bring my parcel, instead stating that there was an attempted delivery, but all I received was a black image, and the tracking showed they were never within 20 miles of my location. I then received an email saying my parcel would be sent to a pick-up point, which is inaccessible for me due to my disability, and I can't carry it. I attempted to change the delivery option through the app, but it was unhelpful. After emailing to cancel, I was surprisingly told they would now deliver to my address. Unsurprisingly, they repeated the same issue, claiming 'attempted delivery' without being nearby, just another black screen. I was assured a refund, but a week later, the service has not returned the parcel to the seller, so I cannot receive my refund until that happens. 0/10 - I strongly advise against wasting your time or money.
I ordered three 1kg packets of sweets, but the chocolate pack arrived damaged with an open bag. It was evident that it was packed this way, not due to the courier. When I requested a replacement, the service denied it and only offered a refund for the bag. I won't be using this service again.
I ordered three 1kg packets of sweets, but the chocolate pack arrived damaged with an open bag. It seemed clear that it was packed this way, not due to the courier. I asked for a replacement, but my request was denied, and I only received a refund for the bag. I won't be using this service again.
The ordering and delivery process was fine, but for £10, it felt like poor value. I need to fill the box myself for a gift since it barely contained anything. Additionally, there were loose sweets just thrown in at the bottom, not even bagged. I feel quite let down.
My experience was incredible! All my cans and tubs were securely wrapped in thick bubble wrap. Everything arrived except for two out-of-stock items, and they promptly informed me via text. I could choose to either get a refund or replace them with similar items. I'm such a happy customer! Definitely worth treating yourself to some delicious goodies!
I placed an order but never received any items. After raising a ticket, the service promised to investigate. I had to follow up for a response, and they later informed me of a refund within 3-5 working days. Nearly two weeks later, and still no refund has been issued. I'm not optimistic about resolving this without further action.
I ordered a product that was completely different from what was pictured. They refused to refund me because the title was accurate, even though the image was misleading. It seems you should disregard the photos as they may not represent what you actually receive.
I ordered bags of sweets, but received something entirely different from what was shown online. After contacting the service for a return and refund, I’m still waiting for a return label over a week later. Their response to my concerns was dismissive, stating that mistakes happen among their many items. Overall, the customer service has been slow and unhelpful, and I wouldn’t recommend ordering here.
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The UK's favourite sweet shop! From Pick'nMix to timeless retro sweets, SoSweet is your one-stop online shop for sweet treats and more!
We take pride in offering an exquisite array of confectionery delights. Our virtual shelves are bursting with an assortment of treats, from the nostalgic charm of retro sweets to the vibrant variety of Pick'n'Mix sweets!
As a leading online sweet shop, SoSweet is dedicated to bringing you the best selection of sweets, combined with top-notch service and convenience. Our online platform is user-friendly, secure, and designed to make your sweet shopping experience as delightful as our treats.See more
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