Review Time
Absolutely Zero Stars - Unbelievable Experience. This company has appalling customer service. I ordered items on 21st November, which arrived just before Christmas. I emailed them expressing my dissatisfaction, mentioning that my order was marked as not delivered on their tracking site. I also noted that I never received an order number and there was no paperwork in the package. My main issue is that I believed these items were authentic, but they clearly are not. Additionally, the sizing is completely off; the Gilet labeled as XL does not fit at all. I can’t believe I waited a month for this order. I asked about their returns policy, but I haven't received any response. Now, I’ll have to contact my bank to dispute the charge, as I spent over £250 with these dishonest sellers and refuse to be taken advantage of. This was my first experience buying clothes through social media promotions, and it will definitely be my last. If only I had researched them beforehand, I would have saved my money. It’s frustrating that companies think they can deceive consumers. I’m shocked they even ship anything, and I expect that if they do respond, it will be to say it’s too late for returns. There’s no phone number on their website, just an email claiming they respond within 24-48 business hours, but I’ve already been waiting for 14 days. Business hours perhaps, but 24-48 business hours is a new concept for me. STAY AWAY UNLESS YOU WANT TO END UP WITH COUNTERFEIT PRODUCTS.
Regrettably, I didn't look up reviews for this site prior to placing my order. I purchased three outfits (leggings and sweaters) and was so excited to receive them since they looked adorable. Unfortunately, I just ended up waiting and waiting. Eventually, I received a notification that my items had been delivered to my PO box, but that turned out to be false. I never got the package and now I'm unable to reach anyone from the company for assistance. It's a complete scam! Normally, I'm careful about online purchases, but they managed to catch me off guard.
I regret not looking up reviews for this site before I made my purchase. I ordered three outfits (leggings and sweaters) and was really excited to get them since they looked so cute. Unfortunately, I just ended up waiting endlessly. I finally received a notification saying my items were delivered to my PO box, but that was untrue. I never received any package and now I can't get in touch with anyone from the company for help. It's a total scam! Usually, I'm more careful with online shopping, but they really caught me off guard!
This is a complete scam; they took my money and never sent the items. Now, when I try to contact them, the website shows a 403 forbidden error. I've been waiting for two weeks and can't reach anyone for a refund. Additionally, I receive warnings from my browser about potential risks when trying to access the site.
I ordered a jumper and gilet from this company after seeing them on social media. I waited two weeks for delivery, only to receive the wrong size, which was too small. The quality is poor, and they don’t resemble the advertised items at all. It's a complete disaster; do not engage with this company.
One star doesn't even begin to capture my experience. It's odd that the company claims a 4.9/5 for customer satisfaction on social media. There should be an option for zero stars. Simply put, avoid them. If something seems too good to be true, it probably is. It's disappointing because they are only increasing distrust in online businesses, which ultimately impacts those who operate legitimately.
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