Review Time
Do not buy from this company! I purchased the Carter Waffle Hoodie in Size L. Product described on Soulario website as "premium waffle-knit cotton" with "unmatched softness" and a "tailored fit". In reality, the hoodie is thin, feels like a plastic material, and has little to no shape to it, let alone a tailored fit. Website also says "crafted in California" but product arrived in a package from China. There were no tags on the hoodie – no branded label, no fabric content, no care instructions. As disappointed as I was with the hoodie, returning it has been nearly impossible. After contacting the company to initiate a return, there were multiple email exchanges over several weeks with the customer service rep, "Mary". Each time I requested return information, Mary offered an increasing percentage of a refund and a store voucher. When I was finally given approval to return the item for a full refund, I learned the catch. The return address is in Australia and shipping costs are more than what I paid for the hoodie. Poor quality product plus frustrating return policy!
Worst experience, please dont buy from this brand called themselves Soulario. Cheap product shipped from china without any tags. Company advertise as from Los Angeles but are base in Australia and they ship there cheap product from China, very poor quality, be aware ..
Do not purchase from them! I ordered a small men's sweater. They sent me a large. When I wrote to them they said I was likely reading the tags wrong. I took photos and sent them along. They then agreed to replace the sweater if I sent the large one back, at my expense. I told them that this was their mistake so they should cover my postage or just send me the correct sweater. They refused and instead said they would refund me 50% of the cost of my sweater and give me a $20 voucher for their site. After several more emails, they wouldn't budge.
Complaint Against: Soulario - Order #: SL24858 - Product: Shoes - Consumer: Fred S.Complaint Details:I am filing this complaint due to deceptive business practices, lack of transparency, and an unreasonable return policy by Soulario.Soulario presents itself as an Australian brand, yet failed to clearly disclose at the time of purchase that the merchandise is actually shipped from China. This material fact was only discovered after the order was placed.After payment, I received a notice stating:“Due to high volumes, our shipping times are as follows: US: 10–20 days, rest of the world: 15–25 days.”This statement is misleading and omits the true origin of the shipment and the nature of international fulfillment.The shoes received were materially different from the product advertised in style and quality.When I requested a return, Soulario made the process deliberately difficult, requiring over 20 email exchanges before issuing a Return Authorization. I was then informed that: • Soulario has no U.S. return address • Returns must be shipped to Australia • Return shipping costs exceed the original purchase priceThese terms were not clearly disclosed prior to purchase and effectively prevent consumers from exercising their right to return.Resolution Requested:I am requesting a full refund without requiring international return shipping, or reimbursement of return shipping costs. I also request that Soulario be required to clearly disclose shipping origin, delivery timelines, and return obligations prior to purchase.
Solario is one of the worst companies right now on the market. They are specialist in making you to suffer, and when you say you want to return the merchandise, they don't send you any label to return , they told me to send it back to Australia. They should be prosecuted.
This review should be zero stars. Soulario's website, under "Refund Policy," states that customers are not responsible for return shipping costs if there is "a mistake on our end." I will demonstrate in a moment that this statement is false. And, it is an important falsehood, because returns must be sent to Australia. The cost of return shipping to Australia is more than triple the cost of the two shirts I purchased from Soulario -- shirts that, because of "a mistake on [Soulario's] end," I needed to return. I ordered a size M and received a size XL, which is much too large for me to wear. While dealing with Soulario's customer support about returning the shirt at Soulario's expense, I reordered a size M. Again, I received a size XL! After exchanging over 20 emails with Soulario over a period of two months, during which I sent proof of what I had ordered and what I received, I was refused a refund unless I shipped the shirts to Australia at my expense. I concluded that I had been scammed: apparently, Soulario is getting rid of unsold XLs by sending them to unsuspecting customers like me, knowing that I would not be able to return them for a refund because of the prohibitive cost of shipping to Australia. Soulario's promise to pay for return shipping when there is "a mistake on our end" is false. Do business with them at your own risk.
This company is FRAUD. I urge you all to avoid. I ordered 3 pairs of shoes after Facebook ads. Shipping took over a month from somewhere in China, the material isn't leather from Italy, the website claims customer service number in California, but no one ever answers, returns require shipment to Australia, where shipping cost is absurd, and worst of all shoes look nothing like the pictures. They came in plastic bags, deformed and scuffed. Complete waste of $150.
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