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Moonhill Rise Exeter Sovereign owned every friday and saturday night the whole street smells like weed and at 2am onwards dealings go on the estate is full of chavs that all know each other and people are asking other neighbours if there houses are falling apart all you hear is slamming and drilling or you enter someone's house and there stairs has pulled away people have deep cracked landing that wobbles people's doors dont shut slamming front doors in the houses bricks falling apart in people back garden nothing is getting fixed because Sovereign said its not essential or an emergency so everyone is dealing with this .
Moonhill Rise Exeter Sovereign owned every friday and saturday night the whole street smells like weed and at 2am onwards dealings go on the estate is full of chavs that all know each other and people are asking other neighbours if there houses are falling apart all you hear is slamming and drilling or you enter someone's house and there stairs has pulled away people have deep cracked landing that wobbles people's doors dont shut slamming front doors in the houses bricks falling apart in people back garden nothing is getting fixed because Sovereign said its not essential or an emergency so everyone is dealing with this .
I received my brand-new Sovereign flat in 2016 when I was 19 and had no issues for the first three years. In 2019, when I was 21, the neighbouring Sovereign tenant moved in and my life has been hell ever since.For years I have been subjected to harassment, intimidation, stalking-type behaviour and repeated false complaints from this neighbour, including: • Waiting for me to park my car so she can run to her door flicking lights on and off • Repeated banging on her ceiling (my floor) throughout the flat 6 m • Moving my wheelie bin every two weeks for over five years • Planting cigarette ends in communal areas and accusing me, despite me not smoking in communal areas for nearly 10 years • Verbal abuse, including being called a “black b*tch” • Screaming “f***ing come on then” when I walk past her door • Involving family members who are not tenants, including her father knocking on my door from age 21I have had soiled children’s underwear thrown into my bush despite no children living with me (only her niece visits).I have been physically assaulted, including: • Being barged • Having a wheelie bin run over my footCCTV only captured the bin moving up and down and not the full incident, so no court action could be taken. I have since been diagnosed with arthritis, and it took three years just to get an X-ray.When I had constant banging throughout every room, Sovereign dismissed it and pushed me to Environmental Health. Environmental Health warned her for music, but not the banging, even though banging is antisocial behaviour. I know this from working at Swindon Borough Council. Sovereign repeatedly passed responsibility instead of addressing the issue.My neighbour has received: • Three warnings from Sovereign • One warning from Environmental Health • A police warning two years ago stating she would be charged with harassment if it continuedShe stops briefly, then starts again every six months, avoiding consequences.I have completed mediation three times. Eventually, even the mediation service refused to continue due to her family dynamics and rowdy behaviour. Despite this, Sovereign attempted to pressure and blackmail me into a fourth mediation, even offering to pay a new service, despite the previous service refusing to deal with their tenant. I only agreed to mediation previously to prove I was cooperating.Bin issues were another example of poor handling. For two years, Housing Officer Janice confirmed I was allowed to keep my bin on my drive and that it was a property issue. A new housing officer later rang me and said, “How would you like it if she put her bin near your window?” After being called a black b*tch and I had been told for two years it was allowed. While driving, upset and on loudspeaker through my stereo, I reacted and told her to “f off” and hung up. I called back and apologised. Despite this, Sovereign removed my right to use my drive — which I had for three years before this neighbour moved in — and then gave it to the neighbour. She now does exactly the same things she complained about. False complaints are against our tenancy agreement, yet Sov has consistently protected her. I believe this is because she is deaf and they “tread carefully,” allowing her to get away with behaviour that would not be tolerated from anyone else.I am mixed race, born in Swindon, and I have been racially targeted and falsely accused for years. I have diagnosed BPD and emotional regulation disorder due to childhood neglect, and Sov is aware of this. Now I’ve apparently been miss diagnosed and have autism and ADHD. Despite this, I have received no safeguarding or meaningful support. Instead, I have felt harassed by Sovereign themselves due to repeated false complaints, to the point I had to remove my phone number from my housing account.This situation has ruined my entire twenties. From age 21 to 29 I have lived under constant stress, intimidation and fear. On the day of my granddad’s funeral, this neighbour came outside screaming at my 5- and 7-year-old cousins and then ran away when challenged. I had to beg my family not to escalate it because I didn’t want further trouble. She is around eight years older than me, has never worked or driven, stays at her parents’ house (on the next street) daily, and returns to the property only to sleep, while families who genuinely need housing are waiting.To be fair, Sovereign’s repairs and basic customer service are good.However, senior staff within housing management and antisocial behaviour teams need urgent review. I have not been supported, protected, or helped despite years of evidence, warnings, police involvement, and mediation failure.I would avoid a Sov property due to the toleration of anti social behaviour and continuous false complaints allowed. Name and shameJessica Ogb
Tried to report the fact that the upstairs flat had a leak which had damaged my ceiling. Refused to do anything because i couldn't answer a security question. Eventually answered it only to be told I needed to contact the management agent. This took 5 months. WHY did I need to answer a security question for this?
Mutually exchanged to a property owned by sovereign. There inspection prior failed to notice the previous tenant blocked the air bricks. Last winter was complete torture with mould and damp. I have Asthma and a suppressed immune system. They did nothing all my stuff got ruined. In the end I sorted it myself they don't care about the impact there carelessness has on people.
Terrible serviceI’ve had intermittent loss of hot water and heating for nearly 11 months now. The system has had no end of problems since the poor-quality installation, and the issues are still ongoing despite 17 visits so far. Really frustrating experience.
Nothing but intrusion and harassment from older neighbour. Barely anything has been done to remedy the situation. Any attempt to contact said neighbour causes them to escalate things with more and more petit nonsense. I have been fobbed off more times than I can remember. Offered mediation while the antagonist continues to get away with it all. The place is falling apart and they tell me it's normal! Absolute nightmare since moving in here.
Moonhill Rise Exeter West clyst, I wouldn't recommend moving here. The houses are in disrepair; the exterior bricks near the front door are detaching, allowing water to seep into the gaps. There's a space under the door where spiders can get in, so I've had to seal it myself. The walls have numerous cracks, and the overall structure is deteriorating, but Sovereign won't take action until it becomes a bigger problem. My radiators aren't functioning properly either. My wife and I have new neighbors across the street, and every Friday and Saturday night, there's a constant stream of disruptive individuals doing some dealings from midnight to 2 a.m. or later. Additionally, people gather at the bottom of our garden, as we live on a hill, and it's common to see parties happening behind our shed. There are also rats, the gardens are sinking, and we have a large number of stray cats that leave waste in our yard. It's a very questionable neighborhood. Sovereign dont come out to anyone even though your paying rent and mortgage you'd have better response from a landlord as a private tenant, Dave
I am not a tenant of Sovereign, however they are responsible for the street lighting in my road.We live in a cul-de-sac with many older residents and the street lighting has been broken for two weeks now.I have called them twice and my neighbour has also called them, to no avail.It is rural where we live and there is no lighting apart from the street lights and it is totally pitch black outside of my property .I was told when calling yesterday that this job has been given to a contractor and it would need to be chased, but they didn’t have the contractors phone number!They looked this up and then told me that there was no answer and the mail box was full so they couldn’t leave a message.I was on the phone for 23 minutes and got nowhere.The women on the other end of the phone did not appear to know what she was doing and despite telling her where I lived on two separate occasions she got the wrong area and tried to tell me they were not responsible - I KNOW THEY ARE.What a joke
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