spaceslife.com

Everything from Spaces Life was helpful…

Everything from Spaces Life was helpful and a prompt reply, very easy experience

Date of experience: May 12, 2019

Good service from the maintenance team!

Date of experience: May 08, 2019

Unfair deposit, dirty housemates, cold room.

I had to clean the entirely house from top to bottom when I got there for over 2h. I attach some pictures so you can see the condition that I found it in. As well, in my room there was a ventilation which led cold air, so it was cold some days. So for all the reasons mentioned above I think it more than unfair that I get deducted 5 pounds for a light bulb.

Date of experience: May 02, 2019

Great customer service from Lakhan who…

Great customer service from Lakhan who was very helpful in solving my issue. Nevertheless some things with my contract were very misleading and unsatisfying. It is now solved, but wish it would have been made clear before.

Date of experience: May 01, 2019

agency's resolving problems

I've got to notice that guys respond in emergency situations, any breakages and disorders much quicker then before and keep us up to date, when the problem is long-term. They always try to resolve any discomfort as best as they can, which is not always possible. Most of the times staff quite polite even when we, as a tenants, loosing our patients :)).

Date of experience: May 01, 2019

The most incompetent, dishonest and thieving agency

When I arrived in the house, the toilet was not flushing, and the shower was not draining, which took days to fix. The shower drain was a recurrent issue, which I eventually had to fix myself by buying a plunger. These are issues you do not expect when you are paying upwards of £1k per month for a room.On checking out, they claim they will refund your deposit within 10 working days. 12 working days had passed before I contacted them to ask for my deposit, and it took them an extra 2 days to release it. I had overpaid my rent (my mistake), so, instead of giving me my money back and then file their claims with the deposit agency, they went around having to dispute these claims by first refunding me the whole deposit and then retaining these charges from the money I overpaid them.At this point they tried to find anything to charge me from your deposit. First, there is a £49 "Room handover fee" which is simply a HIDDEN CHARGE, which I am given to understand is no longer allowed by law but hey, I signed that abusive contract before that law passed.Then there was the issue of the door security hinge, which was broken when I moved in, and I sent them photos of this as soon as I arrived. They still tried to charge me for it until I disputed it and told them to go through their emails.I left some free coathangers in the wardrobe and two new pillows for the next tenant. None of these items were provided to me when I arrived, and I thought the next person would appreciate them.Their response to this? THEY CHARGED ME £35 for "disposing of these items" and then justified it with the vague wording in the clearly abusive contract they make you sign.Essentially, expect incompetence and endless hidden charges. Almost like Ryanair, if Ryanair was also very expensive.Learn from my mistake and avoid them at all costs.

Date of experience: Apr 24, 2019

Good quality all round

Good quality all round, response times and delivery of keys. Fantastic follow up to ensure everything is well.

Date of experience: Apr 19, 2019

Great agent

Great agent, quick to respond and went out of their way in order to find the most suitable accommodation. Would recommend.

Date of experience: Apr 15, 2019

They were good

They were good, helpful & polite but sometimes took a while to get a few things concerning the apart fixed.

Date of experience: Apr 12, 2019

Spaces provides excellent services

Spaces provides excellent services, high quality of rooms, polite personnel. When there is a problem they are always ready to instruct and guide you.

Date of experience: Apr 12, 2019