Review Time
Worse customer service I've ever experienced. The room is spacious, great location and they just need to maintain the property instead of using DIY engineers to fix things. Two weeks in, the fridge was broken and it took them a month to fix it after throwing blames, then the washing machine broke with some plumbing issues, they not only blame the tenants for breaking a new washing machine but didn't fix it 3 weeks later. The old washing machine vibrated too much and they replaced it with the same model causing the same issue and a lot of argument with the neighbours below. Their emergency line is also useless as no one ever calls back and they gave a number for an engineer that doesn't work. Simple shambles while they charge a ton of money. Stay away from them. I'll also be reporting them to the property ombudsman as the property is unsuitable for purpose.
Have rung the 'helpline'???!! several times today to get the key details for my daughter's room which has been paid for, we are now sat in London having to look for somewhere for her to stay tonight Sun 24th September. with all of her belongings. Several of the staff were totally disinterested - some pretended to be concerned but not one has rung back. Please can someone sort this out!
The estate agents were kind and appeared honest. I was put under no pressure to make a decision. Although in my instance the tenancy did not start for 6 weeks. It might of been different if the tenancy was more urgent.I had a few quires that were answered by email, typically within 1 working day, and they were were answered without issue.
I am really happy with Spaces Urban Living so far. There service is amazing: everyone is super helpful, friendly and extremely quick to reply any messages or questions. The renting process worked out really easily! I couldn't make it to London, so my agent would skype me and explain all the details! I can recommend the company! (:
Spaces provided good quality accommodation and customer service, but was not a very good company to deal with.After a few months of living in the flat, they raised the rent when I had to renew my contract out of the blue. I'd also clarified initially with an agent that I could renew by any number of months, but was then told I had to renew by six months even though I only needed 3. Along with this, I had to find my own replacement tenant when I had to leave and pay £350 (though this was in the contract) but they were not helpful in this matter in the slightest.Despite these things, the accommodation was good and the staff were polite and helpful in as much as they could do. The only reason this is not lower is that in the end, one of the employees was very helpful in organising a way to clean and clear my flat and handover remotely.Spaces is a company that is okay to deal with as long as you stick exactly to your contract and don't do anything outside it, as any movement outside incurs an exaggerated cost. Staying within the defined bounds, they won't bother you and you can have a pleasant enough experience.
Bad experience - do not believe What u see in photos because reality is different, I went to view place That I thought by looking at the photos was new And spacious- reality was small rooms , not very clean( photos for marketing are taken so it shows spacious place) . Before viewing I had a call from agent to confirm viewing and they tried to convince me to secure place without seeing it as aparently market move fast in London. Luckely I did not secure place And now I understand why They do this- to sell place without seeing bad reality. On the top Bills were not included And When I counted in front of agent How much it is he had different figures. Agent was polite so can't complain But I Would not recommend - I waisted my time here ..
In none of the pictures did it indicate the flat was part of council estate housing, but still charging prices above market price? Don't be fooled by the picturesque images on the advert, The rooms were a tip, dirty clothes everywhere with half empty glasses on the table, couldn't even recognise the according rooms from the advert, one room out of the three not even open. Really disappointing and wouldn't recommend anyone to consider using spaces urban living, dont waste your time, a real shame
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Spaces Life - All inclusive, fully-furnished private rooms with extraordinary service and real community.
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