Review Time
These guys know exactly the amounts of stress someone who's undergoing a big move is going through and they help keep it to a minimum by simply.. caring! Really good customer service, any message/call I made to them was returned, and their website is very user-friendly. Any people I met/spoke to were very friendly and so I'd definitely recommend their services.
Where to start?.... First off, be wary of their website. The pictures and descriptions of the properties can be misleading. Make sure you visit the property before handing them any money! The main page of their website is full of false promises. The wifi in the flat was painfully slow, the fact that it was shared amongst 4 people all crammed into a small flat meant that during peak times it was often unusable. If there are any issues with the internet, tenants are expected to resolve them with the provider. At one point during the tenancy, the Wifi in the flat was switched off by the provider for 5 days because spaces did not pay the bill. They did not provide us with a mobile dongle as they promise on their website. We had one major incident during the tenancy concerning the toilet. The toilet malfunctioned and began leaking. Despite advertising 24/7 Hospitality, the emergency number they provide does not actually assist you in the event of an emergency, they can only advise you. We ended up having to contact 999 to stop the leak, as spaces wouldn't send a plumber until their office opened. Further to this, despite their own plumber and our neighbours attesting to an underlying issue with the toilet (it had apparently previously caused a similar issue), they tried to pin the blame on us. Their attitude towards repairs is also questionable. They often take weeks to send out a handyman, and from my experience Spaces does not let you know what day or time they are coming. I have had a handyman unlock and enter my bedroom unannounced at 9 am in the morning whilst I was asleep. I moved out of the property at the beginning of this month and they even made the return of the deposit a huge hassle. We agreed to all deductions the day after, and they told me that their deposits team would be in contact in the next couple of days and then they just ignored me for weeks. This is typical of spaces, if they mess up or just don’t want to resolve something for you they flat out ignore you or tell you that they will contact you later and never do!Dealing with spaces has been an absolute nightmare! Avoid at all costs! They take advantage of students and young professionals who maybe don't have the time to go and evaluate a property before they move in. Be wary!!
Great concept and people!I had to move in for a short period of time and the guys from Spaces have really helped making this process as smooth as possible. I have also moved from the Netherlands and did not even see the flat. However, Spaces have kindly provided a virtual tour and answered all questions that I had for making a good online decision. Flatmates were also very nice and respectful, so I hope this culture continues within Spaces and appreciate all their help. It is super hard to find short-term lettings in London and Spaces is the best alternative solution.
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Spaces Life - All inclusive, fully-furnished private rooms with extraordinary service and real community.
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