Review Time
Order US70000520558 Order placed on the 1.1.2026, Today is the 7.2. still no update on the product, I paid in advance. Terrible unresponsive costumer service. I contacted them on Thursday the 5.2. they said would check still no reply. If the order does not arrive or is damaged or does not fir even though I ordered and PAID made to measure I am suing this scam of a company. Do not buy!!!!
Order US70000520558 Order placed on the 1.1.2026, Today is the 7.2. still no update on the product, I paid in advance. Terrible unresponsive costumer service. I contacted them on Thursday the 5.2. they said would check still no reply. If the order does not arrive or is damaged or does not fir even though I ordered and PAID made to measure I am suing this scam of a company. Do not buy!!!!
I normally purchase several MTM suits a year and I decided let me go to Spier MacKay and just order a pair of pants just to see if the online hype is real. I am here in the states so I ordered pants a couple of weeks ago and I get on the website to check a tracking number and I get nothing but label created on the UPS side. I tried calling Customer Service to see if they have an ETA nothing, no one picks up. I sent an email so just waiting but so far they are bad no pants, no response. I will wait to see if anyone responds to email but so far they are off to a bad start.
I ordered a Balmaccan coat from Spier and Mackay, not knowing that whether it was the incorrect size. I emailed the company just in case and Deanna from their service team responded promptly and helped me to find the correct size in garment. Deanna was patient, kind and contactable during our exchange of emails. As the garment would be coming from the USA to Australia, it was important to have the sizing correct from the get go to avoid a lengthy and costly return. Although I am still waiting for the garment to be shipped, I wanted to submit this review to vouch for Deanna's excellent service specifically
I ordered trousers based on the size guide provided, but the item I received does not match the stated measurements. The waistband measures 15 inches, not 16 inches, which I documented clearly with photos. Despite this, customer service insisted the sizing was correct.This was disappointing, as I was excited to try the brand, but accuracy in measurements and accountability matter. I hope this feedback helps improve quality control and customer support.
I've heard great things about spier and mackay. I decided to get a custom overcoat since S&M are one of the very few retailers that offer such a service. Especially with heavy fabrics. When I placed my custom order I had some doubts but decided to go through anyway. A few days later I recieved an email from Oksana from S&M to make sure I was okay with my purchase and its potential risks (since it was my first ever S&M purchase aswell.) I recieved fast replies and Oksana cleared up my doubts on the garment. When i recieved it and tried it on I was extremely happy with how it fit. It fit perfectly. Near bespoke! The armholes werent too low and the construction is very nice. The lining was cupro and the belt on the back was functional, in addition to the back vent having buttons aswell! (I got an ulster coat). This is by far my favourite piece in my wardrobe, It would be very nice however if they could add slightly more customization options (more inner pockets, and button materials) However I'm glad S&M was there to help. Thank you so much for your help Oksana and Spier & Mackay!
I've bought tons of menswear and Spier and Mackay is the best value for the price. They're slow to ship, but the quality of the material and pieces are great. You'd have to spend twice as much to get close to their quality. Just got a cashmere sweater and it's better than all my cashmere from J Crew, Naked Cashmere, Naadam and Quince.
Suit was great quality fit well and easy transaction. Returns have taken over 2 weeks, already been delivered and no response via email for 3 days nor when calling customer support. Left voicemails and no answer. I already gave the suits back I just want my refund!!
Quite simply the worst customer service I’ve experienced in a long time. A man with a gross ponytail was so incredibly rude and hard to deal with that a quick pick up turned into a 15 minute experience where I had to find another sales associate to try to help me. Only then did he actually do his job. Picking up a suit that’s already been paid for shouldn’t be that hard. As a company they should be embarrassed. I will happily tell anyone I know to absolutely not shop there.
Claim your business profile now and gain access to all features and respond to customer reviews.
At Spier & Mackay, we are custom tailors based in Toronto & Mississauga. Buy designer men’s suits, custom tailored shirts, trousers, accessories and more. Visit today!!
