Review Time
Update: Tracking received for UPS on Business Day 13 (actual day 18, Oct 7th) after UPS has package in NJ. Customer Service contacted multiple times including manager confirming it was sent to US on Oct 1st. To be fair, customer service is taking a hit in reviews for the incompetence of warehouse/logistics staff that apparently don't use technology like basic barcoding or track fulfillment KPI's. Case study in failure to modernize in a world built on delivery.Insanely slow processing/shipping process. Over 2 weeks after order and still no shipment tracking. Will likely not arrive before wedding. Customer service was no help as days ago they said it should ship and tracking will be sent. Didn’t happen. Beyond frustrated
I ordered an Ulster overcoat on line which I liked. Tried calling customer service for days without a response in order to clarify sizing which is at best confusing.Although there is a customer service phone number on the website no one answers...or pin hangs up...or directed to send emails. Then I called the retail store many times and got no one to pick to pick up the phone. The whole experience has been very unsettling. The coat arrived and does not fit issue still isn't resolved
Poor ordering experience. They took more than 10 days to process and created a label and canceled the order within a few hours saying "UPS lost the package". Via tracking, the UPS didn't even pick up the package. Their logistics is a mess. Not recommended. Try Suitsupply
I had an issue with a delivery, not Spier and Mackay's fault, and their rep Deanna dealt with it quickly and sorted everything. In addition to going above and beyond with customer service, they have high quality clothes that I am very pleased with.
I'm writing a review as I've bought from these a number of times and even with shipping and import duties the price to quality is unbeatable. I'm baffled by the negative reviews on here.Size charts are extensive and not everything is cut for me but you're not getting anywhere close to their quality for the price elsewhereI last bought a MTM jacket and they were able to make accurate adjustments based on fit photos of other products. When every other online MTM but suitsupply say it is impossible to change
I love shopping from Spier & Mackay. I've been purchasing their products for several years now, and I've never been let down. They have a wide array of formal and casual clothes and accessories and they have a great fit and house style dialed in. Their support has also been pretty unparalleled whether I've been getting updates through email, Instagram, or over the phone. They're my go-to whenever I'm looking for new clothes. It's the rare company that can get you both the best quality and best price and still maintain a great level of service. I wholeheartedly recommend Spier and Mackay to any guy looking to upscale their wardrobe.
Spier and mackay has the best tailored wear and dress shirts for the money. their knits are also top notch. They’re my go to for tailored trousers in a variety of fabrics for each season. The customer service team has been very helpful, even going so far as to extend a return policy due to a shipping issue.
Embarrassing, rude, and unhelpful customer service; they will send you the wrong product and make it seem like you're at fault. Their suits are okay, but absolutely not worth it due worst-in-class service, shipping, and greed.
The two shirts I bought from S&M have become my two favourite shirts. The wool trousers I bought are my favourite trousers. I bought a jacket, but I didn't like it, so I returned it. I'm in the UK. The quality, cut and details are really good for the price they charge. Recommended.
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At Spier & Mackay, we are custom tailors based in Toronto & Mississauga. Buy designer men’s suits, custom tailored shirts, trousers, accessories and more. Visit today!!
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