Review Time
They behave as if they can't locate my deposit. I made my deposit around 8:00 or 8:15, and now it's 10:05. I'm told I'll have to wait 24 to 48 hours for the appropriate department to review it. They keep coming back to say, 'just a few more seconds, I'm checking on it,' yet they couldn't resolve anything. It felt like they wanted me to give up, but I persisted until they finally admitted that despite being transferred twice, I wasn't speaking to the right department. Now, it will take them two days to review it, which is unacceptable. (Update) This is absolutely unfair. I've already provided proof of my payment, so take your excuses elsewhere. I demand my refund immediately so I can close my account! (Update #2) After a brief conversation today, a representative actually helped locate my deposit. However, others, including different representatives, argued with me and claimed there was nothing they could do. I would still advise avoiding this place. (Update #3) I've changed the title since my deposit was finally processed the next day. Now, I'm waiting for them to process my withdrawal and will provide another update on the outcome.
They seem unable to locate my deposit. I made my deposit around 8:00 or 8:15, and now it’s 10:05. I’m told I must wait 24 to 48 hours for the relevant department to review it. They keep saying to just wait a bit longer, but they aren't actually resolving anything. I stayed persistent, and after being transferred multiple times, I was informed that the department I needed to speak with wasn’t the one I was originally in contact with. Now, I have to wait two days for them to review it. This is unacceptable. (Update) It’s not fair; I’ve already provided proof of payment, so I demand my refund immediately, not in two days but right now! (Update #2) After a brief conversation today, someone finally assisted me in retrieving my deposit, but others blamed me and said they could do nothing. I would still advise caution with this place. (Update #3) I changed the title because my deposit was finally processed the next day, but now I'm waiting for them to process my withdrawal and will update again on the outcome.
I am extremely frustrated. I have never encountered a site that couldn’t verify me and then shut down my account with my winnings despite doing nothing wrong! It’s disappointing. I didn’t violate any terms, yet they decided to shut me down based on internal checks after misleading me through support and emails. I played for hours with a playthrough of $1500... I wouldn’t recommend this place; they clearly don’t want to pay based on my experience.
I rate it 4 stars due to the lengthy KYC and payout process. However, I received payment from a no deposit sign-up with 100 free spins. I managed to reach the $100 max cashout after a challenging playthrough of around $9k! It took about 12 days for the entire process, with a week just for verification, which is the longest I’ve waited with any casino. Still, they did pay me, so I’m grateful. However, I wouldn’t deposit again due to the slow payout; I prefer my money instantly.
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Spinstopia is where slot lovers come to play, win, and level up in a gamified casino world like no other.
We combine the thrill of top-quality online slots with a full-scale mission system, seasonal events, collectibles, and an evolving storyline - turning every spin into part of a bigger adventure.
At Spinstopia, we’re building a player-first world where fun meets value. Whether you're chasing jackpots, climbing the leaderboard, or just enjoying a few free spins, we’re here to make every moment entertaining.See more
