Review Time
Please DO NOT order from them online
I know you might be reading and thinking its not gonna be bad but no it will be that bad, canceled half my order and gave me a coupon that cant be used on most brands on their store
I bought a pair of skis and bindings at a local store, but after some research, I realized they weren't the right fit for me. When I returned to the store, I was assisted by a representative named Kitti. She took the time to help me find the right skis, demonstrating her knowledge and helpfulness. Kitti truly went above and beyond to ensure I left with the correct equipment. She is undoubtedly a valuable asset to the company, and I hope they acknowledge her contributions. If you visit the ski section of the store, I highly recommend asking for her.
I would rate this a zero if possible. I placed an online order, but the delivery was stolen. I reside on a busy street with a lot of foot traffic, and while my front porch has some coverage, the driver left the package in plain sight at the edge of the step. The customer service team insists it was a successful delivery and claims I am responsible for the theft since I opted for delivery. How is that reasonable customer service? Additionally, the stores do not answer phone calls despite several attempts, and they don’t respond to emails either. I had to escalate the issue and waited nearly a week for a follow-up reply. It's widely known that theft is factored into the price of goods, so why should I bear that cost? I’m completely done with this service and will share my experience with anyone who will listen.
I regularly purchase my ski equipment from this store due to their excellent quality and competitive prices. The products are durable, and the staff is both helpful and knowledgeable. A representative assisted me and expertly tailored a package that perfectly suited my comfort needs and budget.
I attempted to call the company at a specific location, but my calls went unanswered for an entire hour. I understand that the holiday season can be busy, but they should consider hiring more staff. This could result in missed opportunities with future customers.
AVOID PLACING ORDERS ONLINE WITH THIS COMPANY! I ordered discounted skis and bindings, but my order was canceled days later due to a lack of stock. I received a discount code for my next purchase, so I decided to try again with a more expensive pair. Unfortunately, that order was also canceled shortly after. Quite disappointing.
I had a frustrating experience with the company’s online store, despite generally positive in-store visits. The website advertised significant discounts and marked items as 'in stock' at various locations. After placing my order, it took over a week without any updates. Eventually, I received an email stating the item was out of stock, along with an apology and a small discount code. This feels more like a marketing gimmick than a genuine inventory issue. However, I must say that the in-store experience is often quite different, with knowledgeable and helpful staff. My advice: be cautious with online orders, but shopping in person can still be a good choice.
I visited to purchase skis and boots for my grandson and was assisted by a very courteous and knowledgeable employee. I was impressed with the help provided, especially since we usually rely on another staff member. I have recommended this location to my family due to the excellent service from the entire team.
We visited a specific location multiple times over the weekend due to an issue with defective skis. The manager went above and beyond to provide exceptional customer service. This individual is a great asset to the business, and we will definitely return.
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Sporting Life sells footwear, apparel, and equipment catered towards runners, cyclers, skiers, snowboarders, and hikers.
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