Review Time
Updates on 20Aug2023:This site can pretty much confirm it’s a scam. Please be aware they now changed their page name to ‘Outlet’ (url still the same). Saw a review posted last night titled Scam on the dogbed page, this morning the review message has been removed.Similar experience as most of the ppl posted below, the good (dogbed) ordered beginning of May2023 and now Aug2023, it’s still not arrived despite multiple follow up, only been ask to wait 15-20 days in each follow up. I also posted a review on their website under that product, monitored for about a week, it doesn’t show up at all, and all of a sudden in a few days time, they managed to wipe up 78 pages of reviews, of course all 5 stars, they probably got lazy and only have written reviews up to half of page 3, each page only have 8 posts. Also interesting find is there are no other reviews for other products they have on their site and only the dogbed has review.
These people are horrible! I too ordered the dog beds but only got cheap socks. When I contacted them they gave me a sob story about “high demand” and told me I could keep the socks as a gift until they could ship my order. Fast forward 5 months with me checking in every few weeks…I still haven’t received my order. I requested they cancel the order and issue my refund (per my order it said I would get a full refund “no questions asked”. They had the audacity to say I could only have a 60% refund and that I would need to send back the socks at my own expense! I had already thrown those cheap socks away and they were supposed to be a “gift” anyway. I told them NO, sent screenshots of the satisfaction guarantee, and demanded a full refund. We will see if the money ever comes back. I am posting negative reviews everywhere I can and all over social media! If anyone ever does a class-action lawsuit against these scammers, I want in!!
Scammers. Ordered large dog bed. Got a pair of socks as a "gift" and a note saying "don't worry your order is on it's way". Obviously no dog bed has ever arrived. I should have come to Trustpilot first. Lesson learned. Can't remember where I first saw their advertisement but please don't fall for this scam like I did.
Logistics state goods delivered, but that is not true. I have emailed twice, but have received no acknowledgement whatsoever!Starting to believe this company is a scam. Should be banned from advertising on Facebook.Will be takinf the matter up with the bank
If there were no stars I would have put it!! Same scenario as many here..ordered dog bed, got nothing! Provided a fake tracking number.. and most likely set up a fake customer service email ( have been getting lots of unhelpfully correspondence regarding delivery of package! NOT!!) YES , it was definitely delivered ( they screeshot the tracked delivery ) apparently Aust post left it in my mail box ( an XXL dog bed!) And the delivery contractor took a photo of my mail box where he left it?? ) Australia post has throurouly followed this up only to find no trace of them
Ordered 2 items totaling $80, got an email stating they were delivered and placed in my mailbox… these boxes should have been at least 2’x2’. Also I have security cameras that priced nothing was delivered! Contacted USPS and they have no record of any delivery. Scam!!!
Everything you hear about this organization is true. they are horrific and it has to be said how they are allowed to operate is beyond me considering the amount of complaints all about the same situations where they take your money and deliver you nothing is endlessly repeated. Avoid at all costs
Bought a comfy bed with pillow and blanket. They told me it was delivered threw my letterbox.I informed them it wouldn't go threw a letterbox and no one has tried to deliver and there is always someone in. They constantly emailed me back saying I had to contact my post office. Accd to tracking it was sent via Evri. I told them they need to get hold of Evri due to them being the sender but they have refused and offered me a 30% discount on my next order. They owe me over £43 but refuse to do anything about this.Update. Evri said the item they delivered threw my letterbox was socks, I got those but it was not what I ordered I ordered a bed. The company has now offered me a 60% refund saying they can't loose out on postage etc.. I told them to jog on I paid for a bed not socks.. I don't even wear socks.
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