Review Time
I live about a 1000 miles away from this company, but they have quickly become my new favorite place to shop!I was mistakenly sent an item that I had not ordered, I contacted them and they apologized for any inconvenience and immediately sent me the correct item with absolutely no issues whatsoever! It is scary sometimes ordering online because you take a chance on getting scammed. I took that chance and am glad I did, they have made me a very happy hippie!!!
Ssmokeshop.com made sure that I am Happy. I ordered a glass product to be shipped here to Phoenix, Az. My glass product arrived broken but I didn't have to worry. All I had to do was contact Ssmokeshop.com and let them know. I got a response right away and the product was replaced immediately without any questions. The customer service is impecable and they did everything to make me happy and feel like a valued customer. Go to Ssmokeshop.com and you'll be happy too!
After the comparison, I decided to make the purchase at this store. The communication with their representative is smooth. Their shipping is fast and professional. I can tell they did a lot on the packaging. Thanks for the service. I won’t hesitate to recommend Tim his store to others.
I won't lie, I was skeptical at first. I read ALOT of reviews & a big majority mention how great the shipping is. Im from Texas, so ordering anything glass from Cali is automatically sketchy if you know what I mean. NO SIR! they had my item in a bag, bubble wrapped(&rolled like silverware), rubber band, and extra plastic type sheeting placed on top of all that. I ordered on a Thursday morning it was at my mailbox that following Tuesday. Not to shabby. Great job Guys! I know where my online business just went.
I have ordered many times and received prompt and accurate service. The products have been of good quality. My latest order however has been delayed for an unknown reason. My biggest complaint is that I am unable to locate a phone number for this place. I don't understand why they make it difficult if not impossible to receive immediate customer service via phone. I called the number listed on this site and got a voice mailbox which did not identify whom I was calling. I left a detailed message and asked for a return call but did not receive one. Not yet anyway. It's a shame.
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