stairpartsconnect.com

4.7
4.7 Based on 74 reviews

Today, there are many stair parts suppliers across the United States; many of which sell very similar, if not the same lines of balusters, newel posts, handrail, iron stair parts, etc. The majority of these suppliers do not sell directly to the public; t...

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Average Rating

4.7

/
5

74 Reviews

5 Star
88%
4 Star
4%
3 Star
3%
2 Star
1%
1 Star
4%

All Reviews

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Review Time

Evelyn Walker
This site is legit

This site is legit, I paid for some iron balusters with apple pay on Friday, received a tracking number late Monday through email, and the package was Mailed out Tuesday Morning. I live in New York and received the package on Thursday Night. Total time from ordering to receiving the package is 5 business days.

5
Date of experience: Mar 27, 2025
Helena Butler
Great customer service

Part I ordered was in stock and shipped quickly. I had some confusion on the part when it arrived, so I emailed the company. Within a few minutes they called me and straightened out. Very nice gentleman on the phone and he was very helpful. I doubt I'll have any more needs for stair parts, but if I do, I'll be looking up this company.

5
Date of experience: Jan 03, 2025
Claude Sanders
Does Not Care About Customer Questions, Just Wants to Take Orders

I needed to order some special longer length fillet pieces as opposed to ordering several small sections. I called and spoke with Michael and he told me that it could "probably" be done but couldn't give me a definite answer, and I would have to wait to receive the pieces from the manufacturer before knowing for sure. Attitude on the phone was apathetic, at minimum average level customer service would've been to call the manufacturer first and verifying before just putting the order in and "seeing what happens".

1
Date of experience: Nov 01, 2023
Roscoe F.
Very happy!

The positive reviews online for StairPartsConnect.com provided me confidence to place my first order with them. Mike was very helpful and my order arrived surprisingly fast, in perfect condition. Overall experience was excellent and I would definitely recommend this company.

5
Date of experience: Nov 09, 2022
BotsWallahJr
I looked too many website for stair…

I looked too many website for stair parts I found StairParts Connect website the best, easy to search, price was fair I talked to Michael several times he was very helpful. From the website usage, to the order, to the guidance, and even the delivery! I'm very pleased with the service and the stair parts.

5
Date of experience: Dec 06, 2019
Randi Patterson
Nice company

Nice company. Easy to work with. We received the items on time and the quality is great.

5
Date of experience: Dec 23, 2018
Box newel

Hi, I placed an order for two items. Ordering was simple, price was great, and items were beautiful.....except for the damage. Reordering was easy and follow up was great. I am still waiting for the second item, third recorder, to arrive without damage.

3
Date of experience: Dec 03, 2018
Azentag57
quick service and good prices

5
Date of experience: Nov 14, 2018
Ordering was easy and delivery time was…

Ordering was easy and delivery time was in a few days. The fitting came in good condition and matched up well to the rest of our railing.

5
Date of experience: Nov 13, 2018
Jason Johnson
Great customer service

Great customer service, on time delivery, definitely a good add to my list of suppliers.

5
Date of experience: Nov 06, 2018

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Business Details

  • Today, there are many stair parts suppliers across the United States; many of which sell very similar, if not the same lines of balusters, newel posts, handrail, iron stair parts, etc.

    The majority of these suppliers do not sell directly to the public; they will only sell to stairway manufacturing companies or other large home improvement stores and lumber yards such as Home Depot or Lowe's.

    StairParts Connect is your stair parts connection...
    The need for stair parts is tremendous; the majority of existing homes and buildings, as well as homes and buildings to come, are and will be multi-level; the options available to find quality stair parts are extremely limited.

    StairParts Connect is here to make shopping for stair parts as it should be... logical and affordable with an amazing selection of stair parts and tons of helpful resources!See more

  • email sales@stairpartsconnect.com
  • call 2038560757
  • language https://stairpartsconnect.com

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