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I ordered 1 Roosevelt Flagpole unit. Got charged for 2 units. Contacted them within minutes of the error. They refused to issue refund. Ask them why. No response. That is not the American way. Now they have sent me 2 units.
I ordered 1 Roosevelt Flagpole unit. Got charged for 2 units. Contacted them within minutes of the error. They refused to issue refund. Ask them why. No response. That is not the American way. Now they have sent me 2 units.
Received pole and upgraded solar LED light Sep 3rd. Installed Oct. 18 per the directions provided. 1st windy day (15-25 mph winds) the ball shot off the top of the LED setup. Upon further examination it appears worn/warped and not able to be re-set. When I reported this to customer service was told they only cover 'manufacturer defects' for the first 30 days. Definitely not sufficient enough to suggest a quality product. Very disappointing.
Ordered a stand flag pole from them. I received it, opened it and right away I contacted them for return. It is the top of the line they say on the website. Not, it's like a telescoping TIN can. I sent several emails explaining the RMA return page they hade didn't work. Finally received a email response that said it's working now so I submitted. Then still no RMA, I got another email asking me to fill out the same stuff, that I already did on their site. So I filled it out again, letting them know I just didn't like the quality when I opened it. Then I finally got another email saying they needed photos of it boxed back up??? What in the world, I didn't even do anything with it except look at it. OK sent photos. Now it's gone cricket silence . No chat to emails NO RMA. DO NOT BUY. I should have known, it looked way too good to be good!!!!
On Sun, Aug 24, 2025, at 06:19 PM, Kevin Bates wrote:I finally got around to installing my flag pole.The bottom section was damaged as you can see by the pictures.Can I get this replaced?This is Stand responce.On Tue, Aug 26, 2025, Customer service wrote:Hi Kevin,Thank you for sending the photo and letting us know.Our warranty applies to structural defects that affect the strength or performance of the flagpole, so surface blemishes like the one shown are not covered.The good news is that this type of mark does not impact the pole’s durability or functionality. To keep it protected and looking nice, you can simply apply a small amount of black outdoor metal or enamel touch-up paint over the spot. This will seal the area, prevent any corrosion, and restore the finish.We completely understand it’s frustrating to notice a mark on a new product, we send them in perfect conditions but carriers may not be careful.Let us know if you have any questions!Kind regards,AnneCustomer service representativeHere is my final response. I am disappointed in the "warranty ".This was supposed to be a new product. I'm sure if you were buying a new anything, it should be free of blemishes and defect. Weather a shipping issue or otherwise. This will reflect in my reviews.Kevin Bates
VERY HAPPY WITH THE FLAGPOLE. BUT THE CUSTOMER SERVICE IS HORRENDOUS. ORDERED THE WRONG STATE FLAG BY MISTAKE. WANTED A NH FLAG RECEIVED AN ARIZONA FLAG. OFFERED TO RETURN THE ARIZONA FLAG FOR A NH FLAG. THEY SAID I CANNOT. THEY DID OFFER ME A PLACE TO BUY A NH FLAG. NOT WILLING TO HELP AT ALL. PLEASE DO NOT BUY FROM THIS COMPANY. THEY ARE OBVIOUSLY TOO BIG TO CARE ABOUT THE CUSTOMER. CAN NOT BELIEVE THEY DID NOT WANT TO ASSIST ME. AWFUL AWFUL AWFUL. BUYERS BEWARE. PLEASE PURCHASE ELSEWHERE. THEIR CUSTOMER SERVICE REP "ANN" SHOULD NOT WORK IN THAT DEPARTMENT FOR SURE. I HOPE THIS REVIEWS FINDS SOMEONE WITH THE FORESIGHT TO HELP THEIR CUSTOMERS.
VERY HAPPY WITH THE FLAGPOLE. BUT THE CUSTOMER SERVICE IS HORRENDOUS. OREDER THE WRONG STATE FLAG BY MISTAKE. WANTED A NH FLAG RECEIVED AN ARIZONA FLAG. OFFERED TO RETURN THE ARIZONA FLAG FOR A NH FLAG. THEY SAID I CONNOT. THEY DID OFFER ME A PLACE TO BUY A NH FLAG. NOT WILLING TO HELP AT ALL. PLEASE DO NOT BUY FROM THIS COMPANY. THEY ARE OBVIOUSLY TO BIG TO CARE ABOUT THE CUSTOMER. CAN NOT BELIEVE THEY DID NOT WANT TO ASSIST ME. AWFUL AWFUL AWFUL. BUYERS BEWARE. PLEASE PURCHASE ELSEWHERE. THEIR CUSOMER SERVCE REP "ANN" SHOULD NOT WORK IN THAT DEPARTMENT FOR SURE. I HOPE THIS REVIEWS FINDS SOMEONE WITH THE FORSIGHT TO HELP THEIR CUSTOMERS.
Fair product with terrible customer support. Impossible to talk with somebody on warranty or part issues. After a weeks worth of emails back a forth to make right a situation (that they agreed need fixing) we quit trying to get the 1 pin mailed out to us and I made the repair on our own being handy. Take your business else where is my recommendation as a firefighter with a general contractors license. Too many other good companies deserve your business. You guys failed.
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