Review Time
Since they've changed or "updated" their website, it's not as good as it used to be. Before you could go on the site, check your balance, top up easily, purchase a tablet or a replacement phone. Recently I went on the site to see what kind of replacement phones they have, since I need a new one and the link just redirects you to a Amazon page for phones that aren't available/in stock. When I emailed customer service, they told me I had to call in order to inquire about replacement phones. Why do I have to call and sit on hold for who knows how long, to ask about a replacement phone? I've also noticed that sometimes when I'm on the phone for over an hour, the network disconnects, essentially hanging up on whoever I'm talking to and then reconnects a couple minutes later.
This company is coming off a little money hungry these days because as soon as they reload your account for the money, immediately after they're texting you about spending money for extra data or minutes. I usually would recommend Standup over the other government issued phones but their physical phones, I wouldn't recommend because they don't hold up very long and you're only allowed ONE free replacement phone then you have to fork over $80+
One of the worst wireless companies ever they lie to you constantly they tell you they're going to give you unlimited data and everything else and they don't do a damn thing they promise they cut you off constantly it's literally one of the worst companies ever it's unfortunate I have to stay with them and the FCC hasn't shut them down
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