Review Time
I received an email indicating that my package, which was sent overseas but not picked up, could be retrieved at a specific facility. The email clearly advised against visiting on January 1st due to closure. So, I went on January 2nd (Friday), only to find the pickup location shut. The following week, I attempted again, and after an hour's drive, the staff informed me that many others receive similar emails, but they couldn't explain why, as there is no option to collect any returned packages there—it’s merely a warehouse. After about 30 minutes of trying to contact someone in the parking lot, I finally reached a representative by phone. They expressed confusion about the email I received and mentioned that if I wanted, they could return the package to its original sending location. Since that conversation, I have heard nothing about the package. I am left wondering if they will impose a daily late fee of 100 HUF for not retrieving the package from this nonexistent warehouse within the 30-day timeframe. A service of this standard should not be allowed to operate.
The most unreliable and inefficient international courier. Avoid shipping with them — they will lose your parcels one after another. They will blame the local courier, but the real issue lies with them, as they lack a proper system. AVOID THIS COURIER!
They kept my package in their warehouse for a week for no reason. They redirected my package from their designated box to an unknown location because it was full, and I can't even change the rerouting. It's ridiculous. Why was the box option available if it was full? The warehouse and the new location are about 25 minutes away by car, and they still couldn't deliver it. This is the worst service available for deliveries. Terrible logistics and delivery times. Opt for any alternative. If this is your only option, you might as well walk to the store yourself, as you’d likely receive your package faster, even from thousands of kilometers away, than from this utterly useless company.
I’ve had numerous bad experiences with them. Initially, they were supposed to deliver to a box, but I only received an email saying they would deliver to a store far away, open for limited hours when I couldn't go. It's nearly impossible to get in touch with them; when I finally did, the representative informed me that they can only redirect deliveries to stores. Many stores no longer want to work with them, and the ones that do are not easily accessible. My only option was to let them return the item and request a refund. The latest experience was equally poor. Their delivery staff affixed my label to someone else's package and delivered it. Contacting them is a nightmare. I still don’t have my package, and they haven’t even looked for it. They ask me to print the label and return the wrongly delivered package without searching for mine. Additionally, reaching them means wasting time on the phone with ineffective AI that misunderstands everything before connecting to someone who can help. I've incurred significant phone charges with no support from their side, claiming they can’t guarantee delivery times. Avoid at all costs; they seem to be scamming customers for a service they cannot provide, and their customer service is among the worst.
Ongoing and dreadful experience. They handed my package over to a third-party courier who failed to deliver it, while both companies failed to inform me, forcing me to send numerous emails. There was no explanation for the return, and no attempt was made to deliver it. I paid a significant amount for my order and am considering legal action due to this negligence. I will also share my experience widely to raise awareness about this company, especially for handling high-value packages.
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